I do not understand why Setai isn't in the top 10 hotels in Miami. And totally disagree with tripadvisor's number 1 ranked Betsy. My husband and I have stayed at the Betsy and found their rooms small and the overall property just okay. Not a ton of luxury or space at the Betsy. In general, rooms in Sobe are small and we were looking for more space. We scored with our studio suite at the Setai, unit 401 which we booked on vrbo.
After a week at the Setai, we can't imagine staying anywhere else. The front desk clerk walked us to our rooms and gave us a tour of the features. That set a really nice tone to our stay. The door men always opened doors and greeted us warmly. And the bell captain was very hospitable.
Our studio room felt spacious and well laid out. The bed was relaxing.They had a great illy coffee machine and a fine breakfast tea that we really enjoyed. There's a his and hers closet. A safe, nice furniture. Housekeeping and turn down service were great. Each night at turn down, a different delicious chocolate was left on our bed. And the day we checked in, we were greated with strawberries and chocolates too. Nice small details. We slept like logs here and our room 401 was very quiet. We never heard our neighbors. We loved the pool area. Three pools at different temperatures. The beach loungers were really comfy and the guys who set up our stations were always really nice and set them up with just the amount of shade/sun that we requested. A few tripadvisor reviews claimed the service here wasn't up to par, but we disagree. Overall, we thought the service here was warm and attentive.
The food here is surprisingly good. We don't normally eat at hotel restaurants, but we kept coming back because their food was delicious. The breakfast buffet is like a Vegas style parade of food. It's expensive at $36 pp plus 20% grat, but not bad for a splurge. And the bar and lounge food had small plates that we really enjoyed. We were surprised to find decent dim sum served here. And they had a nice beef steak salad too.
There were a few areas that could use improvement. Service for drinks and food at the pool can be slow at times. And one day, we literally waited 30 minutes for our drinks we ordered at the beach. But service at pools and beach are always difficult to get right. The gym is small, but adequate. And indoor hallways were always freezing.
But overall, the Setai is a five star property. If you're into luxury travel, I'd highly recommend.