This is a very confusing hotel to review. On the pros: the lobby is exquisite, the breakfast buffet (which is complimentary if you are an Amex member) is off the charts, food at the pool delicious, and the service of the staff is best in class. On the cons: the rooms were originally designed well but they are so run down. I'm trying to figure out if it's because they put us in the tower or if all rooms are approximately the same. The tables are literally scratched up and worn down, and the desk looks like something you might pick up on the street at a garage sale it's so old. And paint and tiles in the bathroom look like they VERY much need renewal. And the carpets look so worn down - vacuuming is certainly insufficient to make them look good again. Outside, the landscaping is serene and beautiful - the inside courtyard is a special place to get away from the hustle of South Beach. The pools are small but lovely and maintained at 3 separate temperatures - 75, 85, and 95. We were not given the right information when we booked - I was told by the front desk that all pools would be accessible to the kids and then when we arrived, only the warm pool was made available to them. And then all that said, I have never seen kinder staff in my life. So, as I said: a very mixed bag. In general a very good experience, but truthfully would not have expected the rundown room at this VERY premium pricing.