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“Fantastic holiday in Setai !” 5 of 5 stars
Review of The Setai

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The Setai
5.0 of 5 Hotel   |   2001 Collins Ave., Miami Beach, FL 33139 (City Center)   |  
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Brasschaat, Belgium
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Fantastic holiday in Setai !”
5 of 5 stars Reviewed November 25, 2012

Great Hotel to stay. The style is Asiatic influenced and the staff is so nice and helpful !

We stayed in the Hotel rooms street side and these are very comfortable and stylisch, thow at night it can sometimes be a bit noisy...whilst it did not affect our sleep in very comfortable beds....!

The Breakfast is great with all one can dream of from fresh juices, to eggs/bacon, ...nuts, whatever, very nice. The restaurant at the pool is very convenient. And when you want to lay near the Pool you will be taken care of a team that makes sure you feel well !

In the evening we went to the restaurant : delicious, no other possible qualification. Try the curries...and the chocolate soufflé....you will not regret.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 21, 2012

Beware of your valuables! This hotel is known for theft at the pool area. The week of November 19th I was the victim of theft of approximately 13k at the pool; in a matter of minutes my IPhone, IPad, and Cartier watch were stolen. The police "stated it is not uncommon at this hotel". The hotels security at the back entrance off the Boardwalk is NOT ACCEPTABLE! It is virtually non existent! They claim they have cameras, security, truth be told nothing is safe here. It should be a responsibility of a hotel to provide top security for guests. They do not! I was told that they had security at the back gate, i found that not to be true. I entered without ever being checked to see if I was a guest. The Mgr on duty stated they allowed non guests to their public restaurant, and people to access and view the hotel! And in another breath stated they had security at this entry point....

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed November 21, 2012

I’m writing this review whilst on my way back to London after a week stay in the Setai Miami. The experience is still fresh therefore it’s easy to summarise the pros and cons of this hotel.

Positives:

1. The hotel is quiet in terms of footfall, particularly in comparison to the W or SLS next door which host various pool parties…etc.

2. The Iranian bartender is an absolute genius mixologist.

3. The room furniture and decoration look nice, the lighting across the hotel creates a nice ‘mood’. The bed is amazingly comfortable with high thread count linen.

4. Possibility of a very flexible late check-out (i.e. 4pm) at no extra charge.

5. Very helpful and pro-active concierge – this is important to ensure access to good venues.

Negatives:

1. The standard rooms are not well designed – the bathroom is semi-open plan, immediately as you walk in, there is a tiny cubicle on the left with a shower, and a tiny cubicle on the right with a toilet. Vanity areas are on either side and a bathtub is in the centre of the room in front of the bed. I hated this tremendously. The suites of course have a bathroom and come at a cost of $1500 per night (I asked).

2. The lighting across the hotel is too dim with no option of brightening things up in the room. We felt like we were living in a basement and got changed in the dark for a week straight.

3. The standard rooms face an extremely busy road with direct view of another building. Over the time of our stay, there were major road works all day – pneumonic drills, trucks reversing beeps, builders shouting at each other...Not relaxing at all but also no attempt by the hotel to warn us or even remotely acknowledge and try to respond.

4. Poor quality/flimsy fixtures. During the time of our stay, the black-out blind broke, the TV remote didn’t work properly, and the rain shower head was not sealed correctly and therefore sprayed water everywhere.

5. Room service/restaurant prices are borderline ridiculous. Even for Miami Beach.

Just reflecting on all of this, it’s clear that the negative far outweighs the positive. It pains me to give this place a 'poor' rating but this is only because it highlights how stupid I am for spending all the money to stay here. Unfortunately, the Setai will continue to survive with no need to change due to it's ‘trendy vibe’ and the many visitors who are clearly happy to pay for a little bit of Miami cool. That’s a shame in my opinion.

Room Tip: Try not to stay in a room facing Colins Avenue – it’s a busy/noisy road and prone to road works.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 21, 2012

South beach by nature is not a great service oriented place. The Setai does it best. Instead of the usual high turnover staff that plagues most south beach hotels and restuarants - they seem to have some stability and hence quality.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 20, 2012

This hotel did not disappoint. The Asian inspired theme is quite relaxing. I don't think the pool areas can be beat. My husband and I were visiting for a long weekend at the very end of October and were here mainly for the 80 degree temperatures. We felt very much alone at the pool even tho there were others around us...not your typical Miami beach experience,but exactly what we were looking for! The service at the pool was a little slow, but the staff was always eager to help... Even tho they did need several more people working.

Room Tip: We had a two bedroom suite with 2 bathrooms , a kitchen and living room. 3104.... Amazing views of t...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

My Husband and I used this place to get away to celebrate our 20 est anniversary.
It was magical. Beautiful setting, great service, wonderful spa, amazing pool...and the bar..I really recommend their signature Passion Fruit Martini with Chili

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

This hotel is not for everyone. Stay here if you are inspired by Japanese beauty, clean modern lines, and the ultimate luxury service experience. This is an exclusive gem that is set far apart from the typical Miami party hotels and scene. The property is truly gorgeous and boasts my personal favorite guest room decor of any hotel I've stayed in. Expect to spend a lot, but it is worth it. Location is absolutely ideal as well.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Setai

Also Known As:
The Setai Hotel
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach
Setai
Setai Miami
Address: 2001 Collins Ave., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Miami Beach
#7 Romantic Hotel in Miami Beach
#8 Top resorts Hotel in Miami Beach
#17 Family Hotel in Miami Beach
#20 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Setai 5*
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. The Restaurant at The Setai invites you to experience a menu that features various cuisines and traditional flavors of Europe's "Sun Coast," inclusive of the Mediterranean regions of Spain, Italy, the South of France and Provence. ... more   less 
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