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“Trendy luxury on south beach” 4 of 5 stars
Review of The Setai

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The Setai
5.0 of 5 Hotel   |   2001 Collins Ave., Miami Beach, FL 33139   |  
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Setai Escape
Ranked #11 of 203 Hotels in Miami Beach
New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Trendy luxury on south beach”
4 of 5 stars Reviewed February 4, 2012 via mobile

We stayed at the Setai for Presidents' Day weekend in 2011. The hotel is very nice, with a very luxurious and cool feel and an asian theme. Great location, right on the beach in the northern part of south beach, and right near a bunch of other hotels that also have lounges and restaurants (w, gansevoort, shore club, Delano).

Overall, it was great, though I do have two complaints. First, the hotel, though full, felt a little dead. It lacked the happening vibe of some of those other hotels nearby. Second, the service was a little lacking. We didn't get that personalized touch that we expect for this category hotel, and while I appreciate the keeping with the Asian theme, very often the people at the front desk couldn't understand what we were saying (an vice versa) in English.

I would still recommend the Setai - the positives outweigh the negatives - but they do have room to improve a bit.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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578 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 2, 2012

My wife and I stayed at The Setai for a long weekend getaway. We had a very early flight into Miami and arrived at the Hotel by 9am. The front desk staff and manager worked very hard to accommodate our early arrival situation and we had a room well before the official check in time. The experience could not have been better - we stayed in a studio suite - the room was 1st class- ALL the employees were very friendly and eager to assist. We ate breakfast in the hotel every day - the food and service were excellent. We used the spa and were please - the pool area and the pool bar/restaurant was great. The location was perfect - short walk to Lincoln rd -beach area was set up nice with great service- We will return.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenafly, New Jersey
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 28, 2012

Nice hotel, nice rooms, good service, but for younger crowd. Pool area is busy with youngsters running around. But its good if that is what you looking for.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 17, 2012

I booked the Setai for a week-end getaway for a birthday for my wife. The first impression is "wow." From the incredibly helpful staff that provides a tour and explanation of the property to the beautiful courtyard to the spa to the pool area, to the beach and the thoughtfully designed and wonderful rooms. It feels like you are in an exotic Far East getaway and yet you can walk off the property and stroll the boardwalk into the heart of South Beach. The Spa services were amazing. The Pool staff caters to your every need even making suggestions on the right chairs to pick depending on the quantity of sun exposure you want and the time you plan to spend at the pool. The breakfast staff overwhelms you with attention and kindness. If there is any drawback, it is that there is music everywhere that we describe as spa-ibiza, even in the hallways, 24/7, which we only began to notice our second day there, but it is South Beach after all. This is just a great property and wonderful getaway.

Room Tip: From a value standpoint, the rooms in the art deco building overlooking the courtyard have partial o...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Valley, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2012

The type of service I expect when I travel to the Far East. Beautiful hotel, room has everything needed. Nothing not to like. Location puts it in easy walk of Lincoln Road and South beach. Would definitely come back to this one.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 13, 2012

We stayed here for 3 nights after a conference in Miami. The rooms were spacious and the attention to detail is impressive. You are treated like royalty upon chefk in as they sit you in a private room with refreshments while they prepare your keys, etc. The pool service for drinks and food in also phenomenal. The breakfast buffet, while extensive and very high-end, is fairly expensive. We really enjoyed this hotel.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2012

We stayed at The Setai over New Year in a two bedroom apartment suite in The Tower. As mentioned in several other reviews there were many practical problems with things not working (internet,TV,outside line on telephone...) and misunderstandings over housekeeping, room service etc but these were all promptly dealt with by delightful staff and we never regretted our decision to stay there.I think there are issues with the Tower area because many (or even all ?) of these properties are owned by private individuals who offer time to the hotel to rent them out, so the service from the hotel is a little remote. However we loved having the space of the apartment and had the most amazing (after we got over the vertigo from being 20 odd stories up !) view, with the beach to one side and the city to the other. I would recommend this over the slightly more expensive beach front view as you get to see both sides of the city, and the view across to the skyscrapers of Miami was as stunning as the view of the beach, more so at night. We were facing The Shore Club which as some reviews have mentioned does play loud music outdoors but we were sufficiently high up to only noticed this when we sat on our balcony and it was actually quite fun having a pre dinner glass of champagne listening to their music (much cooler than what I have on my i-pod!) watching the scene down below.
We visited many of the other big name hotels (Delano, Shore Club,W, Soho Beach Club) for drinks and dinner but these were a little too '24 hour party' for us . Lovely to experience for a while but nice to escape from, so we are convinced that we chose the most glamorous, stylish and upmarket hotel on South Beach. Being New Year the Setai itself was very busy and perhaps a little less calm than usual or maybe it was just unusual for us to be on a beach holiday in a city environment.
I am usually a spa junkie but on this holiday only had time to book in one massage, on our second last day, and I regretted not having more as it was one of the best I have ever had. Finally the breakfast buffet, particularly the fruit and pastries was the most amazing I have seen in any hotel in 25 years of luxury travel !

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Setai

Address: 2001 Collins Ave., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Miami Beach
#6 Spa Hotel in Miami Beach
#7 On the Beach Hotel in Miami Beach
#7 Luxury Hotel in Miami Beach
#14 Business Hotel in Miami Beach
#16 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Setai 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. The Restaurant at The Setai invites you to experience a menu that features various cuisines and traditional flavors of Europe's "Sun Coast," inclusive of the Mediterranean regions of Spain, Italy, the South of France and Provence. ... more   less 
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Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach

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