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“Friends Wedding at The Setai” 5 of 5 stars
Review of The Setai

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The Setai
5.0 of 5 Hotel   |   2001 Collins Ave., Miami Beach, FL 33139 (City Center)   |  
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Ranked #7 of 200 hotels in Miami Beach
Toronto
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Friends Wedding at The Setai”
5 of 5 stars Reviewed November 3, 2011

This hotel is very expensive, very luxe and extraodinary. My friend had his wedding here back in 2009 and my wife, a friend and I had a two room suite overlooking the ocean for 3 nights. The suite was spacious (i think 1400sq ft), gorgeous (clean lines) yet simple with a zen like feel. The hosting area, beds (fantastic sleeps) and bathroom were all fit for a king (Usher and Gilbert Arenas were staying at the hotel while we were there)

The outdoor lounge area just beyond the lobby also had a zen like feel. We spent some time here at dusk and the atmosphere was surreal. The asian theme inside and outside the hotel flows effortlessly.

The pool consisted of 3 different pools at different temperatures. Not sure if this is the norm in South Beach but we found this to be over the top. The pool area and pool staff were fantastic. Drinks and pool side pizza was flowing daily.

We at dinner at the thai fusion restaurant. I don't remember anything in particular but do remember that it was delicisou thai fusion. The bar there is also spectacular. If you can get a seat, you're in luck.

There are many little inexpensive places to eat after a night or day of drinking and partying. Most placed around there boasting signed pics of celebraties that have eaten there after a few cocktails. We also took a 10 minute cab ride for to Fogo du Chao one night. Another great dining experience.

If you can afford to stay the Setai... go for it. World class servce and ammenities.

Room Tip: Get up early if you want a bed at the pool or ask the concierge to book one for you.
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  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Brussels
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 28, 2011

Very good stay at the setai. We stayed 3 nigth in the tower. Big rooms, personalised service, good beach service and great pools. Asia staff is extreemly helpfull and put the non asian staff a bit at a lower service level. However this is just impression, all staff are extreemly friendly and willing to please the guests. Only downside is the price 1500usd/nigth, but if you can afford you get something for it in return.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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gainesville, va
1 review
5 of 5 stars Reviewed October 25, 2011

This hote was indeed very expensive but in many ways worth it. Upon check-in we were immediately given refreshments and moist towels. The front desk receptionist who checked us in showed us to our room and informed us of all the features/controls in contained. The rooms are immaculate, very zen-like and comfortable at the same time. All the rooms have an oversized soaking tub which was probably my favorite feature. Other reviews complained of the rooms being too dimly lit...with this I disagree, All the lights have dimmer switches so you can set the lighting to your individual prederance. Housekeeping is twice per day and they do pay attention to every detail (at turndown the utliize blackout curtains and leave a nightly dessert which was always very good).

The service in the hotel was outstanding. From the pool/beach attendants to the bar tenders to the concierge...it is really all about the guest at this hotel. Another nice point, it is never overly crowded and doesn't get nearly as loud as other South Beach hotels.

The pool area is magnificent. As stated in the other reviews, three pools all at different temps. The lounge chairs are beds which are very comfortable. Same thing at the beach...our lounge chairs were basically a queen sized bed. Also, there is wireless internet at the pool and beach for no extra charge.

This hotel is definitely worth the extra price if you can afford it. They do not charge resort fees which other hotels do, no additional charge for pets (for us this is great), and no charge for internet.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 20, 2011

We stayed at The Setai in March this year for a week, it was amazing...everything about this hotel is 7 star.....the pool. the staff the uber cool restaurant bar are truly top notch!!!
Would love to return, hopefully next year!!!!!!1

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Top Contributor
51 reviews 51 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed October 16, 2011

Spent 5 days in October 2011. Overall, we got what we wanted in terms of easy access to the beach, a pool to do some laps and good food. However, the stay was not necessary always pleasurable. The following observations were made:

Pros
1. Balinese staff (staff rotated by GHM company) were superior, attentive, pleasant and quick
2. Amenities on property were good – pool, gym and spa
3. All pool staff were fantastic and attentive. Again, the Balinese staff were far superior in addressing guest needs; doing follow ups; and ensuring that guest did not have to wait too long for any requests.
4. Beautiful grounds.
5. Food at restaurant, in-dining and poolside café were amazing.
6. House keeping were consistently good, thorough and quick.
7. Doormen were attentive, remembered guests and treated everyone with courtesy.
8. Guest room flooring was wonderful and practical for the location and weather.
9. The guestroom bed was simply perfect and comfortable for a restful evening.
10. Guest room toiletries were very luxurious.
11. Property and staff treated all guests, regardless of sexual orientation, well.

Cons
1. Non-Balinese staff were inattentive, sometimes argumentative and not very knowledgeable.
2. Frontdesk staff were pleasant but inexperienced; were polite but slow; always had a smile but seem faked and put on; tried to resolve problems but never understood the needs of guests:
a. Seeking clarification for charges and staff was not able to explain, had to call the restaurant that were not able to explain and then to argue with guest that it was only a .30-cent difference!
b. Asking what newspapers guest wanted in the morning and not recording it. Then when guest called the next morning for why not delivered, paper only arrived for that day.
c. Check-in was too slow. Guests arrived after long flight and only wanted to get out of travelling clothes. Staffs seem more interested in following the process of sitting down guests; talk about amenities and then to the room with a rather lengthy explanation of lighting switches and where everything was. Again, staff seems to forget guests need to relax and get out of travelling clothes.
d. Check-out was slow. Cab waited for 4 minutes while staff attempted to figure out and explain costs. One guest waiting in the cab while the other waited for front desk staff to boot up screen, contact different areas of hotel for clarification, go through multiple screens to get a print out and then to go through the process of asking unnecessary pleasant questions, knowing that the other guest is in the cab.
3. Room was too dark. Lighting was dim and not appropriate. Unable to watch tv with bed lights on. Too many switches for only a few lights. TV screen was small for room size.
4. Layout of room not functional or enjoyable. The sofas all around the windows created a smaller space; were not comfortable to sit; tub in the room under the tv is not ideal nor practical; having the bathroom all over the entrance made it difficult to appreciate or use; bed tables should have drawers; and there should be a comfortable chair by a window for guest to appreciate the views and the architecture.
5. Bar staff were proficient in serving drinks and cocktail experience but inconsistent in customer service. It appeared that some guests received more attentive service than others.
6. Toilets required at least 2 flushes each time.
7. In-room charge of $8 for a bottle of water was perhaps unnecessary. Especially since bottled water is provided by pool, beach, gym and turn down service.

Room Tip: If you can afford it, don't stay in the art demo building rooms. Spend a little more for the tow...
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 12, 2011

My fiance and I stayed in The Setai in August. For nearly $500 US a night (on sale!), we were expecting something spectacular. We had a room in the Art Deco tower. It was well appointed; however, for the price I was expecting something larger, with a view (our room overlooked the street). The common areas of the hotel were beautiful; however, the restaurant was ridiculously overpriced ($75 for brunch without alcohol per person).

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 6, 2011

Just returned from 4 nights at the Setai and many raves for the property and the staff and a few fyi's. Did a lot of research regarding hotels in Miami and went to The Setai as my wife and love quiet pools and oour not big beach people. This hotel is made up mainly of European and South Americans so it adds to the international feel of the hotel.
The positives:
-The property is in pristine condition. As we were their during the off season they were during minor cement refinishing and work around the property but their was no noise or problems due to it.
- The pool attendants were out of this world. We wish we could have brought Ago's bck to NYC with us but wish him the best when he retunrs to Bali this month.
- Loved that daily free bottles of complimentary still water were left in the room (not just at bed time)
- Liked that their was free wifi throught the property including by the pool. Not many luxury chains offer this anymore.
- The breakfast staff were amazing and always went out of their way to help.
- We were in a courtyard room and the room was perfect. During the off season they do not have the weekend DJ's so noise to worry about.
The Cautions:
- The front desk/ and concierges staff not very knowledgable of the area and dinning options. They will give you a list but if you ask for a place to get Pallella they recomend Italian restaurants.
- For all the luxury of the resort the towels in the room and the pool were not very soft and plush (just surprising based upon all other luxury as Aspery soaps...)
- Try to get breakfast included in your rate (American Express Platnium) as buffet for two is $92 including tip and taxes.

Overall this hotel was a great find for a few day get away as it was a little piece of S.E Asia in the craziness of South Beach. As some one who has stayed at many Four Seaons and other Luxury hotels this property stacks up really well to those.

Room Tip: Try not to face shore club as pool music very loud.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Setai

Address: 2001 Collins Ave., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Miami Beach
#4 Spa Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#5 Luxury Hotel in Miami Beach
#13 Business Hotel in Miami Beach
#17 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Setai 5*
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. The Restaurant at The Setai invites you to experience a menu that features various cuisines and traditional flavors of Europe's "Sun Coast," inclusive of the Mediterranean regions of Spain, Italy, the South of France and Provence. ... more   less 
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Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach

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