The Hilton Cabana's location offers very nice beach access even if the beach chairs are a bit squeezed together. Our room was rather small and housekeeping was awful! They didn't clean the counters, leave clean glasses, nor leave extra toilet paper. When customer service was contacted, they said they would pass info onto the housekeeping supervisor, and nothing was done. After 3 days of this I spoke with Elizabeth who was eventually to get us clean glasses and TP, but failed to deliver on her promise of breakfast upgrades and 10000 HH points.
The hotel seemed to be managed by young wannabes who have not yet developed excellent customer service skills.
But in spite, we enjoyed our stay. The food and drink is a bit pricey,parking at $35/day is steep, as is the $20/day resort fee, but it is Miami, you get sunshine and a nice beach for the price.
- Official Description (provided by the hotel):
- This upscale, Art-Deco style ten-story hotel is located on famous Collins Avenue, north of South Beach, and includes 119 feet of beach front property. Convenient to all that South Florida has to offer, Hilton Cabana Miami Beach is set within the quickly emerging sub-market to South Beach known as "Millionaire’s Row" that is filled with restaurants, entertainment and nightlife. ... more less
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