The experience at the Hilton Cabana Miami was not what I expected from a new hotel. There were several issues with our stay. We had two rooms booked and both rooms experienced same issues. The first thing that we encountered is that they could not locate our Hilton Honors member number. We go in our rooms and realized that in both rooms, the bathroom had hair in the shower and on towels (we have pictures). Housekeeping did not replenish any of the shampoo, conditioner, and coffee the next day during turndown. We did not sleep due to a knocking noise that came from the water pressure in the pipelines (I think). When we requested another room, we were informed that the hotel is fully booked. We were given a discounted rate for our stay in the end; however, that did not change the fact that overall experience was rather disturbing. We had a 10 month old baby that didn’t sleep due to the noise factor and this must be fixed because it’s loud! The staff came across friendly but not genuine. They seemed pretty robotic in their answers and didn’t seem to understand issues at hand. The manager took a very long time (I think his name was Michael) to get back with us after our initial complaint. Lizzy the girl at the front desk was nice and the valet staff was friendly, but there is a lot of work that needs to be done with that property and a lot of training (perhaps start with management and housekeeping leaders). I think they gave me a discounted rate thinking we were just looking for a monetary discount, but I just wanted to enjoy my weekend! I’ve stated at the Marriott property, fountain bleu and BalHarbour ONE, Ritz in Miami and it’s never been this hectic. I stayed there because it’s a new hotel but I probably would not stay there again.
- Official Description (provided by the hotel):
- This upscale, Art-Deco style ten-story hotel is located on famous Collins Avenue, north of South Beach, and includes 119 feet of beach front property. Convenient to all that South Florida has to offer, Hilton Cabana Miami Beach is set within the quickly emerging sub-market to South Beach known as "Millionaire’s Row" that is filled with restaurants, entertainment and nightlife. ... more less
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