I expected a long wait and huge crowds, so that didn't bother us. What really bothers me is that they call my name for a table so I lose my spot at the bar only to stand in line for 15 minutes (just leave me at the bar until our table is ready!) On top of that it's like you are sitting in a cafeteria - loud crowded, ppl always zipping by. The "experience" everyone talks about is subpar already.
Cue the waitress. Might as well have been a monkey wearing a tuxedo. No intro, didnt know anything about the menu, or seafood at all for that matter, checked on us maybe once, water glasses were empty for ten minutes at a time. A complete joke. The bus boys had more personality and we literally told them that and thanked them.
We ordered surf & turf, select stone claws, chopped salad, and sauteed mushrooms. I've had beef jerky that was more tender than joe's medium rare filet. The lobster was tough, not succulent. The mushrooms were cold. Salad was ok, but I don't give too much credit for not screwing up a salad. The stone crabs were good but not better than anywhere else that I would go to get stone crab for a third/half the price.
We expected the bill to have gratuity included after the way we were treated. After 4 drinks and all that food, our total money wasted on an over-hyped, over-priced, and under-delivered "experience" was $250 not including tip. We gave them $20 which was for the barkeep and busboys and wrote that on the check. I doubt management will read it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.