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“my 27th bday” 5 of 5 stars
Review of Pestana South Beach Art Deco Hotel

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Pestana South Beach Art Deco Hotel
3.5 of 5 Hotel   |   1817 James Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #69 of 202 Hotels in Miami Beach
Marshall, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“my 27th bday”
5 of 5 stars Reviewed July 31, 2013

This is a very nice hotel with and amazeing staff! This was my very first time booking online and i would mostly defiantly do it again! The Pestana was exactly what i expected and more. The pictures were the same and not misleading at all. The hotel is clealy in walking distance from everything and im so glad i didnt choose any other hotel for the price i paid. Me and my bestfriend came to Miami for my 27th bday and with the help of this great hotel and staff its was the best ever!!!!!!
Staff:
The staff was great from the time we were let out the taxi and Daniel (the bell hop) greeted us at the street to take our bags in. We arrived a few hours before check in So Marie (front desk clerk) allowed us to store our bags for free until it was time to checkin. She also gave us the option to swim at the pool and provided us with a map of the area and informed us where all the stores and eatting places were. The restaurant hotel "The Mermaid" was great the food was on point and very inexpensive. We stayed at this Hotel for 4nights and we ate here majority of the time! The waiter and waitress the worked from lunch to close were great and their customer service was great and they were very helpful!

The one and only bad thing was they ran out of small white face towels but it was no biggie the explained to us and apologized! So im assumeing the guest weren't turning them in are allowing them to pick them up but they kept asking for them. But keep in mind this hotel was very busy becuase there was people checkin in around the clock. But as soon as they got them cleaned they issued us some .

I would stay here again in a heartbeat if I ever have the pleasure of visiting Miami South Beach!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for posting such a fantastic review on Tripadvisor!
We are pleased to hear that we were able to exceed your expectations and that you had a fantastic time with us.
We will share your kind comments with our team.
We look forward to welcome you again at Pestana South Beach Hotel!
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
    125
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125
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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English first
Edinburgh, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 30, 2013

My wife. my daughter and I chose the very impressive Pestana over all the others - this was to celebrate our 25 year wedding anniversary. On the 26th June both of our room cards required a reset. That evening an Ipad and $500 in cash was stolen from our room. The manager stated that my key was used (whilst we were miles away) suggesting a key cloning scam.
The theft really spoiled our holiday so best beware - note that they have safes in the rooms but they are not fixed to anything.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2013

After having read a lot of reviews I found this hotel. Very friendly staff, lobby light and airy. The room was great. Everything was modern, brand new and functional. Some loud guests at night but that is the price you pay if you elect to live in a party district. Hotel is on a side street just two blocks from the ocean. Hotel was previously an apartment complex and the hotel was finished Feb of 2013.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for taking the time to post your recent experience at Pestana South Beach Art Deco Hotel.
We were delighted to read your satisfaction concerning our team attitude, hotel amenities and location and the most important thing that you were able to enjoy your time with us, thank you!
Hope to have the change to welcome you in the near future.
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2013

I spent 4 days in Pestana with my 4 friends and we really enjoyed our stay.
hotel is situated very close to all entertaining clubs, pubs and restaurants ( close to Collins and ocean Drive/ however you can not hear nosiy city at all. It's also very well located from logistic point of view if you want to go to the beach , to the city or to the mall/ super convenient bus transportation/
breakfasts are really cool, in comparison to many other hotels and all is prepared very stylish, and taste well/ fruit salads are really amazing.
customer service is changing, one day a barman who gave me lot's of drinks had been fired on the next day:-) so the rotation of personel is a bit quirky.
housekeeping sometimes cleans only one bed/ out of two/ but all in all, it's really nice hotel with a very chilling out atmosphere without any noisy surrounding.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for sharing with other travelers your recent experience at Pestana South Beach Hotel.
We appreciate your detailed description concerning our location. As you refer, Pestana South Beach is centrally located but at the same time in a very quiet area, allowing our guests to walk to all Miami main attractions and at the same time to relax and enjoy a “Chill out” environment!
We are sorry to hear we were not able to provide you with the Housekeeping services you were expecting and I would like to guarantee you our daily effort in order to improve our customer service and overall experience.
Hope to welcome you again at our property very soon.
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 24, 2013

the 2nd day we were there, Housekeeping cleaned our room, but took all the towels and didn't bring any back. We told the desk that evening, but nothing happened. Took almost 24 hours for us to get towels. Nobody apologized. Lots of smiles from staff, but no apology. Then our room cards didn't work. We had to get them reprogramed.
And no coffee for the in room coffee maker all four days.
A nice hotel, centrally located. nice pool.
But the staff seems clueless.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for taking the time to post this review on Tripadvisor.
We were sorry to understand that your experience at Pestana South Beach Art Deco Hotel did not meet your expectations, please accept my sincere apologies.
Your comments have been shared with our team in order to avoid similar future situations.
We hope to have the chance to welcome you again in the near future.
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

The artsy decor along with the clean and great location of the Pestana hotel on South beach makes it a wonderful place to stay. It is located right in the center of all the entertainment venues which made cost of traveling by taxi very inexpensive. The beach is a block over and there is a great 24 hour restaurant around the corner. The staff at Pestana were amazing. They made sure that we were well taken care of. I would definitely recommend this hotel.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for sharing with other travelers such a fantastic review regarding your recent stay at Pestana South Beach Art Deco Hotel!
We are happy to hear that our staff made you feel welcome and we were pleased that you were taken care of!
We look forward to welcoming you back to the hotel in the near future.
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

my experience at the hotel was very good and bad. I really liked the attention at the reception, I really liked the large room, cleaning was not very good and one of the things that was very bad for me was the part of Mr Paolo offered me an apartment wider more modern and better located in my next stay in Miami because I told him that always come to miami.very unprofessional employee selling his business at the place he works ?? very unprofessional.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, August 21, 2013
Dear Guest,
Thank you for posting your recent experience at Pestana South Beach Art Deco Hotel.
We were very sorry to hear your disappointment regarding our cleaning service and the attitude of some of our team members, please accept my apologies.
I can assure you that we have taken actions to avoid similar situations to occur in the future.
We hope to have the chance to welcome you again at Pestana South Beach Art Deco Hotel.
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana South Beach Art Deco Hotel

Address: 1817 James Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pestana South Beach Art Deco Hotel 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
It has 97 rooms and suites, plus 2 luxurious 2-bedroom apartments. Its charming central courtyard with pool and the Mermaid Bar & Bistrot, are perfect to relax and enjoy what South Beach has to offer. Few hotels in Miami are so well integrated with the main business and leisure areas of Miami. Just a couple of minutes from the hotel you will find Ocean Drive (ocean promenade) and also the amazing South Beach, with calm and crystal clear waters. Nearby you can also visit the Miami Beach Convention Center, the Miami Beach Golf Club and Lincoln Road, a true open-air shopping center, with a huge variety of restaurants and shops. Miami is a cosmopolitan city, glamorous, full of life and entertainment, besides being the financial center of Latin America. Today South Beach is the cultural heart of Miami, where you will find the most famous beaches, the hottest nightlife and the best shops and restaurants, plus the Art Deco Historial District. ... more   less 
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