the 2nd day we were there, Housekeeping cleaned our room, but took all the towels and didn't bring any back. We told the desk that evening, but nothing happened. Took almost 24 hours for us to get towels. Nobody apologized. Lots of smiles from staff, but no apology. Then our room cards didn't work. We had to get them reprogramed.
And no coffee for the in room coffee maker all four days.
A nice hotel, centrally located. nice pool.
But the staff seems clueless.
- Official Description (provided by the hotel):
- It has 97 rooms and suites, plus 2 luxurious 2-bedroom apartments. Its charming central courtyard with pool and the Mermaid Bar & Bistrot, are perfect to relax and enjoy what South Beach has to offer. Few hotels in Miami are so well integrated with the main business and leisure areas of Miami. Just a couple of minutes from the hotel you will find Ocean Drive (ocean promenade) and also the amazing South Beach, with calm and crystal clear waters. Nearby you can also visit the Miami Beach Convention Center, the Miami Beach Golf Club and Lincoln Road, a true open-air shopping center, with a huge variety of restaurants and shops. Miami is a cosmopolitan city, glamorous, full of life and entertainment, besides being the financial center of Latin America. Today South Beach is the cultural heart of Miami, where you will find the most famous beaches, the hottest nightlife and the best shops and restaurants, plus the Art Deco Historial District. ... more less
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