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“Very nice hotel, but we missed a few details” 4 of 5 stars
Review of Pestana South Beach Art Deco Hotel

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Pestana South Beach Art Deco Hotel
3.5 of 5 Hotel   |   1817 James Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #66 of 197 hotels in Miami Beach
Stavanger, Norway
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very nice hotel, but we missed a few details”
4 of 5 stars Reviewed June 26, 2013

We stayed at Pestana for three days and loved it! They immediately made us feel very welcome, and it almost felt like a home away from home. The rooms were a little small, but we really liked the layout, having the sink and mirror outside the bathroom. The pool area was great and relaxing. James in the reseption was really great. So was the guy working (everyday from 3pm-11pm) in the pool area and the bar, he was very attentive, efficient and polite. The food at the hotel was excellent.

We missed a few minor details though. There was no door hanger that said "do not disturb", the coffee in the room could have been better, and a few other things, but not to big as we cannot remember them now.

Housekeeping on the other hand were a little disoriented. At one point they placed a crib in our room which was for someone else, one night our towels ended up hanging out all night, they were never recovered (this was housekeeping's responsibility), and they seemed like they were walking all over and doing nothing...

I can definitely recommend this hotel to anyone, for the price it is a bargain!

Room Tip: Stay on the first floor with pool view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 5, 2013

Stayed here for 4 nights, room was clean and comfortable. Room service was OK - they would try and clean the room very early in the morning so we went a couple of days without it being cleaned (they did not return during the day).

Pool area was awesome and the service at the restaurant really impressive!

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
Thank you for sharing your experience at Pestana South Beach Art Deco Hotel.
We are sorry to hear that we fail to clean your room, as you refer, we try to do the cleaning as soon as possible and if we are not able to do it immediately we keep trying to do it until the closing hour of the housekeeping cleaning operation.
We appreciate your great comments on our swimming pool area and we are delighted to hear you enjoyed the Café & Mermaid Bistro service.
Hope to welcome you again.
Regards,
João Paulo Araújo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2013

Room was very clean and quiet, bedding was high quality and comfortable. Breakfast was included in room price: fresh fruit ( pineapple, blackberries, blueberries , kiwi, melon, strawberries, and grapes), yogurts, breads and pastries, cereal, juices and slices of meat and cheeses. Excellent coffee. The restaurant is available for hotel guests throughout the day after breakfast. As delightful as breakfast was, the quality of the serving staff was even better -professional and friendly! Breakfast is served overlooking the gorgeous infinity pool, which is sited for the best morning and evening light without glare from the sun. Every employee we met was professional, hospitable, and helpful -the man at the door, the reception staff, the man who was cleaning the floors. I thought I left something in the room (which I later found in one of the children's suitcases), and the cleaning staff checked the bedding and called me back -very kind and willing to go the extra mile. I had the sense that the whole hotel operating culture was professional, orderly,and effective in creating a welcoming and unusually pleasant experience. The hotel itself is on a quiet street and also quite convenient to the beach and other attractions of Miami Beach. There is free wifi, computer, and fax in the lobby for hotel guests. The common area seating in the lobby and several outdoor seating areas are lovely. We visit Miami beach several times each year, and this experience has been clearly outstanding.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
Thank you for taking the time to post such a fantastic review on Tripadvisor, your detailed description will surely help other travelers to know us better!
We were delighted to learn you had a very enjoyable time with us and would like to thank you for your very kind comments regarding our team.
We hope to have the opportunity to welcome you back to our Hotel in a near future.
Regards,
João Paulo Araújo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalborg, Denmark
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2013

The hotel is quite new - actually so new that it did not even have an alcohol license yet. Unfortunately the hotel itself did not actually feel that new as tiles in bathroom were loose, paint was cracking etc.
The air condition did not work in half of our groups rooms and the staff was not to much help on that matter. They were friendly and all, but response times for fixing problems was not exactly optimal.
The hotel is close to beach, shopping streets and restaurants so you only have to walk 2-4min to get there.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
Thank you for your comments regarding your stay at Pestana South Beach Art Deco Hotel.
We are sorry to learn that your experience with us was not up to your expectations.
Unfortunately the main pipe of cold water that feeds the air conditioning in order to make them work properly was broken and we had to cut the water access to be able to repair it, we are really sorry for the inconvenience.
We appreciate you kind comments on our team and hotel location and hope you will give us the chance to welcome you again in the future.
Regards,
João Paulo Araújo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owings Mills, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 22, 2013

My boyfriend and I stayed here about a week ago. We didn't have any issues with checking in nor checking out. The shower curtain isn't long enough which quickly made the bathroom floor very wet depending on how long you were in there...the water pressure isn't that great either. Our room was cleaned on a daily basis except for one time I had to ask someone to clean, but upon our return there were no complaints. The location is great if you want to be close enough to the beach and restaurants, but still far enough to get a good night's sleep. We walked everywhere, so again I will say the location is amazing and you can't beat this hotel's price compared to other hotels in the area.

Room Tip: We stayed in the third building on the first floor...room 3106..definitely not the best view, but th...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
Thank you for taking the time to post this review on Tripadvisor.
Your opinion is very important for us as is from our guest’s feedback that we will be able to improve our services in order to achieve our guest expectations.
We appreciate your kind comments on our location.
We sincerely hope to welcome you again at Pestana South Beach Art Deco in the near future.
Regards,
João Paulo Araújo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
l
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 15, 2013

Terrible front desk:
1. The room wasn't ready at 4.30 pm when we arrived, we got the room at 6.30pm, we weren't given an explanation, nor a glass of water or anything else... 2. we made a reservation for 2 rooms at the front desk for the next week and the reservation was all wrong, they didn't have the rooms the day we arrived again.. 3. again in the same reservation we were told breakfeast and parking was included, confirmed at check-in, but at check out that wasn't the case. Etc...

Rooms:
1. since it's a new hotel we were expecting much more of the rooms... 2. at arrival we got used towels!!! 3. the rooms weren't clean (plenty of body hair, dirt and stains in the floor). 4. very noisy. One night we got the fire alarm, and nobody came to tell what was happening or no escuse in the morning... 5. rooms are small, they fit the king bed.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
We regret to have learned that your experience with us at Pestana South Beach Art Deco Hotel was not all that you hoped for.
Our goal is always to exceed guest's expectations and it’s never easy to hear that we were unable to do so.
We would love for you to give us another chance, and if you decide you would like to take us up on that offer, please feel free to contact me directly.
We hope to welcome you back!
Kind Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 10, 2013 via mobile

This little quaint hotel is located in the heart of South Beach, Miami--perfect location. No car needed! We were less than one mile from the beach and we were surrounded by tons of food and shopping. The room was very new and clean. We were impressed with how nice and modern this little boutique hotel was. Nice flat screen tv, cable included.

Our only bad thing is the housekeeping. Our rooms were never really cleaned. They never replaces towels and they never added more toilet paper. Sounds silly but it's actually very annoying and you'd expect more from
Such a nice place.
Other than that I'd stay here again and highly recommend it! Oh, they also have nowhere for you to put your soap and shampoo--kinda weird. I'd still stay here again.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana South Beach Art Deco Hotel, responded to this review, June 7, 2013
Dear Guest,
Thank you for sharing with us your experience at Pestana South Beach Art Deco Hotel.
We are delighted with your comments regarding our location, rooms, décor and facilities!
I regret we were not able to provide you with the housekeeping services you were expecting for and I can assure you that since your visit major improvements have been made – We have just finished the installation of corner shelves in all showers.
Again, thank you for your comments and hope to welcome you again in the near future!
Regards,
João Paulo Araújo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana South Beach Art Deco Hotel

Address: 1817 James Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Hotel Style:
Ranked #66 of 197 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pestana South Beach Art Deco Hotel 3.5*
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