We stayed at Pestana for three days and loved it! They immediately made us feel very welcome, and it almost felt like a home away from home. The rooms were a little small, but we really liked the layout, having the sink and mirror outside the bathroom. The pool area was great and relaxing. James in the reseption was really great. So was the guy working (everyday from 3pm-11pm) in the pool area and the bar, he was very attentive, efficient and polite. The food at the hotel was excellent.
We missed a few minor details though. There was no door hanger that said "do not disturb", the coffee in the room could have been better, and a few other things, but not to big as we cannot remember them now.
Housekeeping on the other hand were a little disoriented. At one point they placed a crib in our room which was for someone else, one night our towels ended up hanging out all night, they were never recovered (this was housekeeping's responsibility), and they seemed like they were walking all over and doing nothing...
I can definitely recommend this hotel to anyone, for the price it is a bargain!
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