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“Good clean hotel” 4 of 5 stars
Review of Pestana South Beach Art Deco Hotel

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Pestana South Beach Art Deco Hotel
3.5 of 5 Hotel   |   1817 James Avenue, Miami Beach, FL 33139 (City Center)   |  
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20% off room rate
Ranked #59 of 205 Hotels in Miami Beach
London, United Kingdom
Level Contributor
92 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good clean hotel”
4 of 5 stars Reviewed April 30, 2013

I liked this hotel mainly because it has recently opened and therefore everything was new. The bed, bed linen, towels, robes were all of good quality and clean. The bedrooms are simply fitted out, (for example, the wardrobe just had a curtain and no door) however they are clean and a reasonable size. I thought a seat in the bedroom would have been useful to put clothes on etc.

The parking is in a public park about a 3 or 4 minute walk away and is quite expensive. I'm not sure if there was vaet parking but it was not advertised.

The downside to this hotel was:

1. there is only one lift which is painfully slow. Be prepared to wait a long time for the lift to arrive.
2. the sound proofing between the rooms and the hall is non-existent. You can hear every whisper in the hallway.

Room Tip: Request a room away from the lifts as the sound proofing in the room is non-existent.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 28, 2013

First I will start with the good. Which isn't much. Daniel the doorman (luggage boy) was great! He made us feel very welcome. Everyone who worked at the cafe were great!

So that's it.

Here comes the bad... THE FRONT DESK: horrible, horrible horrible. The girl at the front desk, yeah her. Worst customer service I have ever experienced. If you have a question, she's clueless. How do you work there? She wouldn't greet, look, or even smile at us. Very rude and very nasty.

Calling room service and expecting help is a fail too.

Overall, it is a beautiful hotel. But more of a do it yourself hotel. I honestly wouldn't go back.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 28, 2013

Good location, poor service, cheap quality of everything throughout the hotel. Service is horrible. Make sure you pack your own clothes iron and blow dryer. Because they dont offer you one, and they only have enough for a limited amount of rooms. Rooms are small which was okay. Plastic glass wear. Small safe, not big enough for a ladies purse. Rude staff. And all though they were recently remodeled the hallways and rooms look very beat up/ dirty because the lack of care of the employees, house keeping, and managers... overall... spend the extra money to stay somewhere else

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 22, 2013

The hotel is brand new, with a clean modern decoration, room and bathroom with a nice size, very confortable beds and white floor tiles (perfect for a beach hotel). The free breakfast was good, with few but nice quality itens. The location is great, close to the beach, walking distance to everything, in a silent neighborhood. Wifi works well everywhere. The small buildings have 3 floors with no elevators - what can be a problem if you have heavy luggage and probably no help, considering the hotel lack of employees. I came back to my room at 7pm and it wasn't cleaned yet. I complained with the reception and at 8pm I asked a housekeeper who I met by chance in the corridor to clean my room. She changed the towels and said she would come back in 15 min, what didn't happen (and I just found out when I arrived late at night). Late checkout wasn't possible and I had to wait 40 minutes for someone to pick up my luggage in my room. I would recommend the hotel if they improve the service.

Room Tip: If you have heavy luggage, be aware ther are no elevators.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 16, 2013

I stayed at this hotel 3 days after its opening. They have restored 3 or 4 buildings from the 40´s; pure art-deco style. Very nice! All rooms and common areas are decorated with wall photos from the 40´s/50´s.
My room was a standard room (Art Deco King Bed). Good size room and bathroom. Comfortable bed, iPod dock station, etc. Bathroom materials are not first quality, but are ok. Free wifi in all areas worked perfectly.
The street is residential and silent, but could here noise from the hall and lift.
Location is excellent for those who don´t mind missing an ocean view and want to stay away from busy Ocean Drive. Only 2 blocks from the beach and 4 blocks from Lincoln Road. Good restaurants in the neighborhood.
Breaksfast is included and well served. Swimming pool looked good (bigger than most boutique hotels), but didn´t use it.
No parking lot at site. They say there is payed vallet service, but actually you are the vallet, since you need to drive your car 2 blocks away to the garage building.

Pestana is a good Portuguese hotel chain and this is their first hotel in the US. I am sure they will do their best to provide good service. Staff speaks also Portuguese.

Rate was lower than equivalent options in the area.

Room Tip: Try to ask for a room away from the elevators.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, New Hampshire
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed April 12, 2013

This is 4 classic buildings from the 1940s restored and updated. The Deco is the key - and there are good good things going on here. First, the hotel is 2 blocks from the beach. Next, it is on a quiet residential street, no noise, bars, or traffic to be found. Then it is a nice size, not too big - or tiny (about 100 rooms). Free breakfast, all new rooms with puffy beds, nice bathrooms, and great retro photos on the wall. The price is fair, and the staff very welcoming. Oh, and all the shops on Lincoln rd are a short walk away.

Room Tip: Free wifi!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europe
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed April 2, 2013

This hotel opened only some weeks ago. Consequently, we had some issues during our stay, changes in reservations not taken into account despite front desk confirmation, housekeeping not up to standards (also due to some bad choices during renovations such as white tiles in the rooms almost impossible to clean with dirt spots), no alcoholic beverage (including beer) as licence has not yet been granted. All these are still minor faults which hopefully will be tackled after the "ramp-up" phase. On the plus, nice, large and well decorated and equipped rooms, perfect location close to the beach and lincoln road (there are also good restaurants at walking distance and you are away from the noisy and crowded ocean drive), nice staff and "boutique" atmosphere in the hotel, quite large pool area for a boutique (better than similar hotels in sobe). We did enjoy very competitive rates due to online discounts at the hotel website, hopefully rates will remain below those of ocean drive well known spots. As for noise, hotel is very well isolated as it is in a somewhat remote area, but room isolation still not perfect as corridor noises can be heard quite clearly. wifi was free and reliable. to sum-up, a good bargain and highly recommendable boutique hotel, which may accommodate family and couple needs, in a perfect location. Provided they keep the rates under control and improve house keeping, this boutique is also a serious alternative to some well known sobe hotels which may invoice you more for same level of service and comfort.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana South Beach Art Deco Hotel

Address: 1817 James Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pestana South Beach Art Deco Hotel 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
It has 97 rooms and suites, plus 2 luxurious 2-bedroom apartments. Its charming central courtyard with pool and the Mermaid Bar & Bistrot, are perfect to relax and enjoy what South Beach has to offer. Few hotels in Miami are so well integrated with the main business and leisure areas of Miami. Just a couple of minutes from the hotel you will find Ocean Drive (ocean promenade) and also the amazing South Beach, with calm and crystal clear waters. Nearby you can also visit the Miami Beach Convention Center, the Miami Beach Golf Club and Lincoln Road, a true open-air shopping center, with a huge variety of restaurants and shops. Miami is a cosmopolitan city, glamorous, full of life and entertainment, besides being the financial center of Latin America. Today South Beach is the cultural heart of Miami, where you will find the most famous beaches, the hottest nightlife and the best shops and restaurants, plus the Art Deco Historial District. ... more   less 
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