We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Day Experience” 4 of 5 stars
Review of The James Royal Palm

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save Saved
You added The James Royal Palm to your Saves list
The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #38 of 201 Hotels in Miami Beach
Islamorada, Florida
1 review
“Great Day Experience”
4 of 5 stars Reviewed August 26, 2014

We spent the day at The James for Miami Spa month. We have done this multiple times in different hotels in Miami Beach and the staff at The James was one of the best we've ever experienced. From the Valet, the host and waitress at Florida cookery, the beach & pool staff and specially the Spa staff, everyone delivered consistent great service & superb friendly positive attitude, which is rare in Miami Beach.
The friendly, detailed oriented staff makes up for the bad massages we had at the Spa.
We get massages many times a year and unfortunately Renew Spa massages were a dissapointment. We were in the couples room and chose deep, reflexology and aromatherapy.
I highly recomend their therapists get more training, and I am dissapointed they advertise their foot rubdown as reflexology. We've had real reflexology multiple times, unfortunately our two therapists do not know what reflexology is. Overall both massages we had were lacking any real muscle work. They were just oil rubdowns.
Having said that there are many details that make up for the bad massages: fabulous service, comfy massage beds, nice details with a salt scrub, wine and great outside relaxation area with oceanview afterwards.
We used the pool, the beach, the restaurant and we loved it so much we are booking a weekend to come back and stay at the hotel.
Unfortunately we will not be getting massages again just because it is not worth to just have oil rubbed in your body, rather go to more experineced therapists at close by spas.
We give it a 4 star because the experience overall exceeded our expectations with the superb staff. Like my boyfriend said: "at the end of the day who cares if we got a bad massage, we had a great day and we are coming back"

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, 4 weeks ago
Thanks for the review. I love the details shared and I’m happy to read that you enjoyed most of your experience. I will talk to the spa team about your concerns. Thanks again for the posting and see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,251 reviews from our community

Traveler rating
    652
    361
    136
    63
    39
See reviews for
233
505
53
137
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hurst, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

I stayed in the hotel for two nights recently, and felt like a King while at the resort. The food was amazing and the staff was even better. I received a wonderful experience & pain relief at the Spa.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, 4 weeks ago
Thanks for sharing on Trip Advisor. I’m glad you enjoyed your stay with us. Please hurry back soon. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
1 review
5 of 5 stars Reviewed August 25, 2014

The hotel is in an ideal location near the art deco strip, espanola way and the lincoln mall. The beach and pool were very nice. The staff were friendly, courteous and helpful. Good value for the money.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, 4 weeks ago
Thanks for the contribution and wonderful comments. We hope to have you back in Miami Beach next year or sooner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed August 25, 2014

First time I have ever stayed here and the staff is out of this world. They do everything with a genuine smile on their face, help with anything you may want or need, and the rooms are impeccable. If you can get an ocean view, it is spectacular. Treat yourself to food and drinks at the pool, they're to die for. Can not thank the staff enough for making this trip such a wonderful experience and a memory to last a lifetime!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, 4 weeks ago
Wow! Thanks for the generous comments. I’m very happy to hear we were able to deliver a memorable experience during your stay with us. We have made tremendous efforts to create the right experience for our guests and it looks like we were successful here. We look forward to having you with us on your next vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ny
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 24, 2014

Location, location... Being at the start of Ocean Drive you get the best of both worlds- peace and tranquility, with the excitement a short walk away. The atmosphere and decor is quintessential Miami, The grounds are maintained and decorated beautifully. The front-desk is efficient, well-trained and personable.The mattress is one of the best I've experienced, even better than Westin's Heavenly. The pool staff is excellent as are bartenders and servers. Lunch at Florida Cookery Patio was delicious, Pool is perfect size and temperature and hot tub is Hot! Acoustics in pool area are superb as is music selection. If you are over age of 22 and wish to stay in Sobe, this is your hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, August 27, 2014
Thanks for the great posting. We will certainly share the posting with our team. Lots to celebrate! We can’t wait to have you back again in Miami Beach. See you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 23, 2014

Warm evening breezes caress my feet as I lie on my queenn size lounge chair just feet from the Crystal blue waters..What a wonderful day thanks to Andy and Nathan from the beach team at the James hotel!!
Being S Fla locals of course we hadn't done the whole tourist experience of renting a beach cabana to spend a day like the rich and famous. Nathan made us feel very welcome even though we weren't hotel guests and set us up like royalty in the front row on the beach. The extra money is definitely worth it since you are front row with a huge day bed multiple umbrellas and the best service on the sand thanks to Andy!
Mojitos for the adults and and complementary water and fruit made a perfect day really special for my niece who was visiting from Europe :)

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, August 27, 2014
Thanks for joining us at the beach. I’m happy to read that Andy and Nathan were able to take care of you. We will certainly recognize them for their efforts. See you again soon in beautiful Miami Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 23, 2014

The James is conveniently located on Collins Avenue in South Beach, Miami right next to Lowe's and near the Ritz Carlton and The Delano. The hotel itself is updated art deco. The (beachfront) rooms are not capacious but they are nicely designed and appointed.

I was nursing a stress fracture and the staff could not have been nicer. They helped in every way, including offering to assist me with my belongings to making sure I got a cab when I needed it. I regularly asked the front desk for suggestions about where to dine or go for drinks and they were both down to earth and sensitive to my needs. Same with the concierge.

The property has a small bar off the lobby and a bar-restaurant (Florida Cookery Patio, FCP) off the pool area. Good food, a little pricey but this is SoBe. The hummus platter is an excellent small meal or generous snack. There are a lot of outdoor nooks and crannies where guests can sit, lounge, and recreate. There are ping pong tables, etc. that are used by adult and child guests. While I was there (August) there was a mix of families and couples and singles traveling together and singly. International crowd. Pretty much the same profile as a May visit I took there in past.

Pretty good fitness center for size of hotel. Clean and well appointed.

There are two pools and easy beach access with lounge-side food and beverage service.

The pool and beach staff were incredible. I am a good tipper (and tip on top of the 18% gratuity that is included) but I saw very responsive service across the board.

The only letdown I experienced was the fee for beach umbrellas ($19) which is on top of a $19 daily resort fee. The umbrella concession is run by an outside vender (Boucher) and their staff lacked the attention to detail and customer service orientation that characterizes the staff at The James.

I will be back :-)

Room Tip: Beachfront is best. I think the entire hotel is fairly quiet but no ideas about the rooms that face...
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, August 27, 2014
Thanks for the detailed posting. I’m happy to read we were able recognize your needs and help you relax while staying with us. Thanks again for the contribution to trip advisor and we look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The James Royal Palm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 201 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Sabre Hospitality Solutions , Travelocity, Expedia, Orbitz, HotelTravel.com, Priceline, Hotels.com, Cheap Tickets, Otel, MrandMrsSmith, Agoda, TripOnline SA, Odigeo and Tingo so you can book your The James Royal Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The James Royal Palm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.