We spent the day at The James for Miami Spa month. We have done this multiple times in different hotels in Miami Beach and the staff at The James was one of the best we've ever experienced. From the Valet, the host and waitress at Florida cookery, the beach & pool staff and specially the Spa staff, everyone delivered consistent great service & superb friendly positive attitude, which is rare in Miami Beach.
The friendly, detailed oriented staff makes up for the bad massages we had at the Spa.
We get massages many times a year and unfortunately Renew Spa massages were a dissapointment. We were in the couples room and chose deep, reflexology and aromatherapy.
I highly recomend their therapists get more training, and I am dissapointed they advertise their foot rubdown as reflexology. We've had real reflexology multiple times, unfortunately our two therapists do not know what reflexology is. Overall both massages we had were lacking any real muscle work. They were just oil rubdowns.
Having said that there are many details that make up for the bad massages: fabulous service, comfy massage beds, nice details with a salt scrub, wine and great outside relaxation area with oceanview afterwards.
We used the pool, the beach, the restaurant and we loved it so much we are booking a weekend to come back and stay at the hotel.
Unfortunately we will not be getting massages again just because it is not worth to just have oil rubbed in your body, rather go to more experineced therapists at close by spas.
We give it a 4 star because the experience overall exceeded our expectations with the superb staff. Like my boyfriend said: "at the end of the day who cares if we got a bad massage, we had a great day and we are coming back"
- Official Description (provided by the hotel):
- Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more less
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