We spent the day at The James for Miami Spa month. We have done this multiple times in different hotels in Miami Beach and the staff at The James was one of the best we've ever experienced. From the Valet, the host and waitress at Florida cookery, the beach & pool staff and specially the Spa staff, everyone delivered consistent great service & superb friendly positive attitude, which is rare in Miami Beach.
The friendly, detailed oriented staff makes up for the bad massages we had at the Spa.
We get massages many times a year and unfortunately Renew Spa massages were a dissapointment. We were in the couples room and chose deep, reflexology and aromatherapy.
I highly recomend their therapists get more training, and I am dissapointed they advertise their foot rubdown as reflexology. We've had real reflexology multiple times, unfortunately our two therapists do not know what reflexology is. Overall both massages we had were lacking any real muscle work. They were just oil rubdowns.
Having said that there are many details that make up for the bad massages: fabulous service, comfy massage beds, nice details with a salt scrub, wine and great outside relaxation area with oceanview afterwards.
We used the pool, the beach, the restaurant and we loved it so much we are booking a weekend to come back and stay at the hotel.
Unfortunately we will not be getting massages again just because it is not worth to just have oil rubbed in your body, rather go to more experineced therapists at close by spas.
We give it a 4 star because the experience overall exceeded our expectations with the superb staff. Like my boyfriend said: "at the end of the day who cares if we got a bad massage, we had a great day and we are coming back"