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“Great location on Southbeach” 4 of 5 stars
Review of The James Royal Palm

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The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
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$200 daily hotel credit
Ranked #34 of 203 Hotels in Miami Beach
sydney
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“Great location on Southbeach”
4 of 5 stars Reviewed June 15, 2014

Stayed here for 6 nights in an ocean front room post cruise. The room was nice and modern, though could have been cleaner (house keeping very hit and miss)! Comfortable bed and great views across southbeach! The staff were all very professional and friendly. Nice pool, overall great atmosphere. Very convenient location, Lincoln Road 2 blocks north, Ocean drive a block south. Would stay here again if we could grab a cheap deal.

Room Tip: Pay the extra for Ocean FRONT room
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 23, 2014
I appreciate the contribution and feedback. I hope you enjoyed your cruise and thanks for stopping by before returning home. Our location is fantastic for all those wanting to experience Miami Beach. Ocean Drive and Lincoln Road are 2 blocks away by walk. Thanks for the mention about the team members and see you soon.
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1,434 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014

Nicely designed hotels with complete facilities and comfortable room, staff are very friendly and helpful, service at the restaurant during breakfast was fast even though it was busy due to delegates of conference, and the foods was outstanding! I would highly recommend for those visiting Miami for either leisure or business to stay at The James!!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 20, 2014
I appreciate the posting. It’s wonderful to read that you enjoyed the friendly service and culinary experience. We look forward to hosting you again soon.
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Summit, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2014

This was my second visit to the hotel - and even better this time because I was with my girlfriend. The staff is great, especially Jason who is the bartender inside the lobby bar. And all of the wait staff around the pool and at the restaurant are great. Very friendly and very attentive. We had a great weekend!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 20, 2014
I’m happy to hear that this was your second visit. I appreciate the mention about Jason. We will celebrate his efforts. Thanks again and come back soon.
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Illinois
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 13, 2014

All employess treated us royally even though we weren't staying in the penthouse suite. The hotel is clean and inviting. Although the room was very small for four adults, we crammed in and had a great time. The pool and jacuzzi were clean. The cabana at the beach was a great idea to keep shaded so it was worth the $150 for the day. We ordered food by the pool and beach and although the portions were a little small, everything was very good. The prices in South Beach are outrageous anyway, so the food and drinks were in line.
We stayed in a 'city view' but could see the beach because we were near the end on a high floor. I'm glad we didn't pay extra for the beach view.
The best quality of this hotel is the service.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richard H, Manager at The James Royal Palm, responded to this review, June 19, 2014
Thank you for the great posting. I’m happy to hear you enjoyed the service. We are always making efforts to provide the right experience for all guests. We hope to have you back in Miami Beach soon.
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Bridgewater, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 13, 2014

This is a nice hotel with excellent service, but I'm not sure it is worth the premium. My main observation is that the rooms, while nicely decorated, are small. I had an ocean front room with a balcony, which you might think would be a little larger. The front desk service is excellent, and the service mentality is great as other reviewers have stated. The location is terrific, and the common areas are very nice. The outside restaurant had gotten over run the morning we ate there. We waited a long time for a table. We then waited even longer for a server to come over. The manager apologized and brought coffee himself. But the kicker was that they tried to give away our table when we went to the buffet. These things happen, but when you are paying a huge premium, they shouldn't. The beach cabanas are nice, and the service there is very attentive. Overall, nice place but I don't think it was worth the extra money

Room Tip: They have two towers. One is above the spa and only a few stories high, we stayed in the main tower.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 19, 2014
Thanks for the comments and mention about the services received during your stay. I’m sorry to hear about the confusion during your meal. I will follow up with the restaurant team to stop such issues as described.

I hope you will give another opportunity in the near future. Don’t forget to visit us at jameshotels.com for specials and promotions.
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

Let me start off by saying I have stayed a few different places in South Beach, but this one by far is the best I have stayed at. Front desk is very helpful as well as the entire concierge team. They all work extra hard to make sure your stay is worth it. The two pools are great and the private beach access allows you to go directly to the beach without having to deal with ocean drive. I will be staying here again!

Room Tip: The 17th floor has the most amazing view of the beach.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 19, 2014
Thanks for the posting. It’s great to hear that our hotel was able to stand out in Miami Beach. We certainly hope you make The James Royal Palm your second home. I will pass the recognition to the front desk and concierge teams. See you soon.
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New York
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 10, 2014

Scarlet at the front desk was fabulous. I wanted to take her home in my bag. I think the hotel, overall, has a really good service mentality. The people at the bar and restaurant were really good and I tipped them accordingly. They were always quick with a smile and asking how they could help or if they could get me something. It's hard to set up that orientation if it's not there, so congratulations to the James on that.

The facilities were great. We used the gym every day (partly because it was so rainy) and the only thing I could recommend there is an additional weight bench. There was only one, so if someone was using it we had to wait. Florida cookery was very nice, too. I think we had something there just about every day. The fried green tomato BLT was awesome, even without the bacon, but really everything was really good. They also have that great seating area off the lobby with little nooks and crannies where people can sit with a drink to talk.

Overall it's a tremendous improvement over its predecessor. The James owners have done a great job with the place and the art really frames up the whole environment in a nice way (no pun intended.) I didn't get to visit Catch but on the last night we came by after closing and asked if we could have a couple of cocktails on the porch if we promised not to interrupt the close-up. They were more than gracious and poured me a wicked tumbler of Basil Hayden to go with my Cohiba. Great service! We're coming back!

Room Tip: There are two seats by the back of the pool that are mounted on arched poles so you can tuck inside...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at The James Royal Palm, responded to this review, June 19, 2014
Thank you for the details in your review. I appreciate the mention about Scarlet. She has been a great contributor to our guest experience at The James Royal Palm.

I'm happy to hear you enjoyed the facilities. I will talk to the team about your feedback on the Gym and your culinary experience. Thanks again for your time and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
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