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“Great place to stay” 4 of 5 stars
Review of Royal Palm South Beach Miami, A Tribute Portfolio Resort

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎ (Formerly The James Royal Palm) (City Center)   |  
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Ranked #50 of 205 Hotels in Miami Beach
Certificate of Excellence 2014
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Great place to stay”
4 of 5 stars Reviewed June 11, 2014

Let me start off by saying I have stayed a few different places in South Beach, but this one by far is the best I have stayed at. Front desk is very helpful as well as the entire concierge team. They all work extra hard to make sure your stay is worth it. The two pools are great and the private beach access allows you to go directly to the beach without having to deal with ocean drive. I will be staying here again!

Room Tip: The 17th floor has the most amazing view of the beach.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 19, 2014
Thanks for the posting. It’s great to hear that our hotel was able to stand out in Miami Beach. We certainly hope you make The James Royal Palm your second home. I will pass the recognition to the front desk and concierge teams. See you soon.
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1,729 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 10, 2014

Scarlet at the front desk was fabulous. I wanted to take her home in my bag. I think the hotel, overall, has a really good service mentality. The people at the bar and restaurant were really good and I tipped them accordingly. They were always quick with a smile and asking how they could help or if they could get me something. It's hard to set up that orientation if it's not there, so congratulations to the James on that.

The facilities were great. We used the gym every day (partly because it was so rainy) and the only thing I could recommend there is an additional weight bench. There was only one, so if someone was using it we had to wait. Florida cookery was very nice, too. I think we had something there just about every day. The fried green tomato BLT was awesome, even without the bacon, but really everything was really good. They also have that great seating area off the lobby with little nooks and crannies where people can sit with a drink to talk.

Overall it's a tremendous improvement over its predecessor. The James owners have done a great job with the place and the art really frames up the whole environment in a nice way (no pun intended.) I didn't get to visit Catch but on the last night we came by after closing and asked if we could have a couple of cocktails on the porch if we promised not to interrupt the close-up. They were more than gracious and poured me a wicked tumbler of Basil Hayden to go with my Cohiba. Great service! We're coming back!

Room Tip: There are two seats by the back of the pool that are mounted on arched poles so you can tuck inside...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 19, 2014
Thank you for the details in your review. I appreciate the mention about Scarlet. She has been a great contributor to our guest experience at The James Royal Palm.

I'm happy to hear you enjoyed the facilities. I will talk to the team about your feedback on the Gym and your culinary experience. Thanks again for your time and see you soon!
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 10, 2014

This place is awesome, perfectly located, excellent modern decor, and friendly and helpful staff. We had a slight issue with our booking, but was in no way the hotel's fault. Orbitz just sucks! Note there is a difference in Ocean Front rooms and Ocean View. Ocean Front suits get you the real view of the Ocean, while Ocean View rooms aren't as luxurious, but its still nice. The hotel offers free bike rentals and you can also get a great spot on the beach for a little bit extra. There are a few extra charges so take extra money, we were surprised by the incidental fee of $500 plus there is a "staying on grounds" fee, but if you can swing it all good. The concierge is great and again the staff is very nice!

Room Tip: Know the difference between Ocean Front and Ocean view rooms.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 17, 2014
I appreciate the review. I’m sorry to hear about the booking issues but happy you enjoyed the hotel and bikes. We are making efforts to increase transparency with our retreat fee and better value with our offerings. Thanks again for the posting and we hope to see again soon.
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Arlington, Virginia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 10, 2014

Stayed at the James Royal Palm to celebrate our one year wedding anniversary. Even though we booked on Priceline, once the front desk found that out he upgraded our room and sent a complimentary bottle of champagne up. We were in the process of buying a car while we were there and needed several things printed out and faxed out, the front desk was always happy to help us out. Such great customer service, I had almost forgotten what that was like! Would stay again in a heartbeat, even if we had to pay full price.

Fantastic location, loved that it was beachfront and we could get food and drinks out there. Also took advantage of the pool, so relaxing and beautiful. Loved our stay there!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 17, 2014
Thank you for the review. It’s nice to hear the team made efforts to help celebrate such a special occasion. I hope to see you again next year or maybe sooner. Once again, congratulations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed June 10, 2014

This is a great hotel when looking away from the traditional classics around the area. Modern, trendy, low profile chic and it has real people in it. Service sometime has glitches, depending what you pay (South Beach prices are like the weather in London), try live with it as it is still worth it. Friendly service, great location, super amenities, Rooms from room city view to smaller oceans, both have the same things, just smaller. Beach is convenient and well serviced, pool get's busy. Kids are no problem. Try it.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 17, 2014
Thanks for the review. I’m happy to hear that you enjoyed the hotel and location. I appreciate the feedback about the lack of consistency with service. We will certainly address the concern. We hope to see you again next year.
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Miami Beach
1 review
5 of 5 stars Reviewed June 10, 2014

Highly recommended. Great staff. Beautiful place. Great location.
Great for couples or families. Excellent food. Cool music at the pool. Great gym. Clean and comfy rooms. Great food and drink. Overall great vibe at the hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 17, 2014
Thanks for the posting. It’s great to hear that you had a wonderful time with us. We look forward to having you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2014

We stayed at the James hotel for a week and it was wonderful! Right from check in to check out every single member of staff was attentive, friendly and thoughtful. We came with our 8 month old daughter and her crib was already set up in our room when we checked in. The pool and beach amenities are top notch,we were always quickly attended to with complimentary towels, water and fruit, we particularly enjoyed the plunge pool.We went to Catch Restaurant on our final day and the food and service was great... try the surf and turf! My husband and i have stayed in a lot of hotels but we have to say the James hotel thinks of everything to make your stay better. The only negatives were the alarm that went off in the middle of the night for a few hours and it scared our baby, we went downstairs and found out it was a false alarm activated by some guests.The second negative is that they need more people to man the phones, sometimes i would call for the concierge and be directed to guest services, or call for in room dining and be redirected to the concierge. However whoever picked up was always on hand to help. The cleaners came in twice a day, we were given a microwave for the whole of our stay, we were allowed to check out 3 hours after their official check out time for free!! This put a bow on an absolutely wonderful stay. Great Location, Great Staff... would definitely come here again.

Room Tip: Higher Floors get the best views
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, June 10, 2014
Thank you for the details in your review. I appreciate the highlights about the service received. We have been working on the issues shared and plan to have them resolved immediately. Once again, thanks for the contribution to better our experience. We look forward to having you back in Miami Beach soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎ (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm, Miami-South Beach boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in relaxing ambiences. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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