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“Comfortable, full service and good location” 4 of 5 stars
Review of The James Royal Palm

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The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
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Ranked #38 of 202 Hotels in Miami Beach
NYC
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Comfortable, full service and good location”
4 of 5 stars Reviewed March 13, 2014

Great hotel, we got a room for 4 nights in the West wing with a partial view, immaculate and always serviced. 24 hr. reception offered us water as we checked in late ( a plus) and explained the resort fee of $21 per day, whether or not you use the beach/pool ( a minus). If this is so, it is clearer to customers if it were included in the original charge). The beach chairs and service was very good though, with servers/drinks/pineapple constantly going around. Gym is sufficient and pool was nice, a bit crowded. One night we were woken at 5 am for a wake up call we did not make.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for telling us about your stay. I was pleased to hear that we were able to provide the service that you were expecting. I do apologize for the error with the wake up call. I hope that we will see you as our guest again in the near future.
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1,296 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Miami Beach
1 review
5 of 5 stars Reviewed March 13, 2014

From check in to check out we loved our stay at The James. The staff are friendly and professional, always kind and courteous and service with a smile. Rooms are spacious, clean and very good amenities. Will only stay at the James. Love the vibe.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for the great review. It is always wonderful to see that we met and exceeded your expectations. I was so pleased to see that we had a new loyal guest and were able to provide the services you were looking for. Thank you again.
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Chicago
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 13, 2014

Loved staying here after staying at other South Beach hotels. Room was clean, large and comfortable. Pool was great as was the beach area. Very close to great restaurants. Nice pool area bar and restaurant.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for you lovely comments regarding our rooms and the pool areas. I am so happy that you were able to utilize the amenities and that you also benefited from our proximity to so many wonderful restaurants. Thank you again for your review nad we hope you will return to stay with us again soon.
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London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2014

This is the second time I've visited the James. It's a great hotel, and my experience was made better by having an ocean view King Suite. The view really was marvellous, and it was lovely having a balcony to sit out and look out onto the ocean.

The hotel amenities are top quality - the pool area is well serviced, with lots of of helpful attendants to provide drinks and water. The pool itself is great - perfect temperature, and I think saline purified so not too harsh with chlorine.

The guys that ran the beach area were very friendly and very helpful, and the beach area itself was clean, quiet and in a calm patch of the sea. The only fault here would be the extra cost for a sunshade ($20 approx.), which I think may be a new charge, as I don't remember paying for this last time.

The hotel rooms are large, very comfortable and clean. The toiletry products are attached to the shower wall (a bit like a gym), and I get the feeling they may have been watered down somewhat, but overall the bathrooms were large and well fitted out.

I wholeheartedly recommend the hotel - it's well situated on the beach, and close to the shops on Lincoln. The staff are amazingly friendly, and the hotel itself is well kitted out with a great gym, a good spa, and a nice pool area.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for your positive comments regarding The James Royal Palm. We take pride in our Team Members and the service that we are able to give to our guests. Our location is a great attribute and the proximity to Ocean Blvd and Lincoln Road cannot be beat. Thank you again for your review and we hope to have you back as our guest in the near future.
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Cherry Hill, New Jersey
1 review
5 of 5 stars Reviewed March 12, 2014

My wife and I had to stay an extra day in Miami due to the recent snow storm that hit the east. Our stay at The James Royal Palm was fantastic in all respects. The room had a great ocean view and it was quiet, clean and had a cool design. The staff was even better and could not have been any nicer, especially David on the beach. The value for the money spent was well worth it.

Room Tip: Get an ocean view on the highest floor you can. The view is incredible!
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 19, 2014
I must say we are happy that you enjoyed your time at the hotel even though it was due to unfortunate weather back home. I will pass along your nice comment to David on the beach. Thank you for your lovely comments and we hope that you will be back to see us again soon.
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Auburndale, Wisconsin
1 review
5 of 5 stars Reviewed March 12, 2014

The James Royal Palm is absolutely our favorite place to stay on the beach. We book it every year. Everything about the hotel is outstanding; the food, the atmosphere, the music, the cleanliness; even the comfort of the beds! All superb! The staff have obviously been selected with care, as they are all excellent at their jobs & wonderful to deal with. They are intelligent, quick and accommodating and they take care of business with a great attitude. As a former Miami Native, it is a great feeling to come back to the beach each year for a week of pampering at the James. Also, a big shout-out to all the valets & door-people. Their friendly welcome each time we came & went made us all feel very special. I highly recommend the James Royal Palm to anyone who wants the ultimate South Beach experience.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for the glowing review of your stay. We so appreciate that you took the time to detail your experiences. We are quite proud of our Team Members and appreciate that you recognize their efforts and their commitment to service. I will certainly pass along your positive remarks to all involved and we hope that you will return in the near future.
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Miami Beach
1 review
3 of 5 stars Reviewed March 12, 2014

West wing room ocean view (not front). Yes you can see the ocean at a distance. Alley under the west wing with a lot of noise - garbage & delivery trucks. Pool area very nice with attentive staff. Had issues with check-in, billing and luggage.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at The James Royal Palm, responded to this review, March 14, 2014
Thank you for your comments regarding your stay. I appreciate the positive remarks regarding the pool and the attentive staff. I apologize if the room description was confusing but we do have a number of different room types that face in different angles to the beach and we therefore have to differentiate Ocean Front from Ocean View. I hope that we were able to assist with the other items that were concerning to you and I would be happy to speak with you privately if not. Please feel free to contact me at jamesmiamigm@jameshotels.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
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