I have never before written a review on trip advisor and I worked as a travel agent for 3 years. So first off my apologies for not sharing my expereinces before but trust me when I say it is very hard to impress me and certainly extremely hard to impress me enough that I have to write a review! After such a wonderful experience I left the James longing to return.
Let's get the bad out of the way...my only complaint was we had to call multiple times when asking for extra towels and water. They also offered individual bottles of the shampoo/conditioner/bodywash (big pump bottles were in the shower and the smaller sizes were offered as an option for anyone concerned about using the shared bottles). These NEVER came even after multiple requests. Little things but the last thing you want on vacation is to be annoyed by simple things.
On to the good!
-location - amazing! perfect walking distance to everything
-rooms- spacious and beautiful, the bed was super comfortable and i loved all the small touches in the rooms
-pool- open 24 hours! its small but nice, I am more of an ocean person so the size didn't bother me
-beach- perfect! lots of chairs and the service! oh the service! This was my absolute #1 reason for writing this review! The first day we made our way to the beach and were greeted, taken to our chairs and brought a little picnic basket with waters and apples inside along with food and drink menus! So nice! Andy, our server, was an ABSOLUTE GEM!!! He quite literally made our stay. He was quick and most importantly helpful with suggestions of what to eat where to party and any and everything else we asked him about. We asked to be sat in his section the next day and even though it was full he was still able to serve us. Great customer service is honestly so hard to find but Andy went above and beyond while trekking back and forth in the sand under the hot sun with anything we asked of him. Never a complaint or excuse left his mouth if something wasn't right (I tried to order a caesar which apparently the USA does not do a good job of and when I complained he brought me a diff drink no questions asked!) WOW. Great service and a great hotel! Loved my stay here!
A huge THANK YOU to Andy, The James is lucky to have you!
Hopefully this will inspire me to write more reviews! We stayed July 19-21, 2013 and plan to go back in November!