I have stayed in many hotels in SoBe the last eight years or so - and it keeps getting better. This time my family and I wantet a really nice hotel. We considered The Betsy, The Setai, Mondrian, The Tides and W. We ended up with The James - and it has now been a fantastic week. I tend to think that the hotel webpages promise moore that they can deliver - but not this time!
The service is almost over the top, the people that work really, really wants to take care of you. Its not just their job. Always with a smile. I must also say that the hotel is cool and partyfriendly - but still is a great place for families with kids (we have three).
Its a great hotel in every way / great pool, great beach-service really close, great rooms, great view (we had 1701 with oceanview) - and the guys that helps with the bags, the free bikes you can borrow, that gives a high five and remembers my kids names, are also fantastic.
Not to forget; the very professional and quick people at check in - and the concierges. Even before we arrived at the hotel we got great tips on what to do/eat/go from concierge Peter T. He was also very helpful during our stay.
We are now going to travel round Florida for som etime. And have booket The Setai for our return.
Well be back!
Anders E and family