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“Great Vacation!” 4 of 5 stars
Review of The James Royal Palm

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The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
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Ranked #39 of 200 Hotels in Miami Beach
Connecticut
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great Vacation!”
4 of 5 stars Reviewed April 17, 2013

We have stayed at 6 different Collins Avenue beachfront hotels in South Beach and this was one of our favorite vacations because of the ammenities at the James Royal Palm. Our lanai room was spacious and well appointed and check-in was a breeze. The afternoon turn-down service is a great touch and the pool service was outstanding. One of the best features is the breakfast buffet in the Florida Cookery. The food was awesome and the selection was unbelievable. Everyone at the James Royal Palm made you feel like you were the most important guest. The only downside was the inconsistency of the hot water in the shower.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,216 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Great Dunmow, United Kingdom
1 review
5 of 5 stars Reviewed April 17, 2013

We booked the James Royal Palm and weren't sure what to expect. The location is great and the beach was perfect for us. On arrival We were greeted by some of the best hotel staff ever and the holiday just got better. Once checked in we went to the room which was really clean, comfortable and quiet for South Beach. We spent our first day by the pool and were looked after by Raquel who was just fabulous, then we met Joseph Kemp the beach and pool manager who took our stay to another level, Joseph went out of his way to make us welcome and to make our short holiday one of the best ever, what a great guy - I should also mention Martin who looked after us at the beach. Great hotel, made even better by great people - we are definately coming back for a longer stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Akıncılar, Sivas, Turkey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

The location is excelent! Very good service. They give you oranges and water in a little basket as a gift in the beach and in the pool.
We had a problem with the girl of the pool, she was too rude and she didn't hold the deck chair for you while you were having breakfast or lunch at the hotel restaurant. Apart from this problem everything was excelent.

Room Tip: Rooms with sea-view are bigger and have a balcony to smoke.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 15, 2013

Check in took forever. We were guided to one help desk where we got cut off by other guest. They checked in three parties who walked in front of us and the staff knew we were waiting. The bedding was nice but the door wouldn't shut all the way or open properly when you stuck the key into the electronic lock. It was raining so there were some time spent in the room a little bit more than expected so it was up setting when the tv was based on satellite with no reception. The room service menu was quite limited although had an upscale flair. The bathroom had a nice set up of body wash and hair wash. I called down for the valet to pull the car around and checked out conveniently over the phone, the gentleman said it would be 15 minutes so we waited in the room. As we were leaving we could here water dropping pretty heavily on the other side of the elevator doors. When the elevator opened on our floor it was like the titanic was happening. Water was raining down through the ceiling in all three elevators of course I refused to step inside an electric elevator that was raining inside. As we were walking down 5 flights of stairs I saw some staff in the stairwell where it seemed to be the place where they store their cleaning equipment. Of course I mentioned the rain in the elevator but it didn't seem to shock them what so ever, as if it was just another day. As we started to rush out of the hotel we told the valet we were waiting. After 20mins after speaking with the valet they still did not grab my car.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 15, 2013

So many hip and cool hotels have stuck-up service. Not this one. The hotel is beautiful and the people seem like they actually like serving you. They're friendly without being inauthentic. They seem like they like their jobs! The combination of great ambiance and wonderful service makes this a fantastic lux hotel experience in Miami. If you're going to spend the money, spend it here.
Enjoy!

Room Tip: Ask. They want to be accommodating.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 14, 2013

This hotel is located in a great location- one block from Starbucks!
Beautiful Rooms, Nice gym, and great pool area!!
I was not impressed with the concierige' who we asked for recommendations, and never returned our call?
bell hop and front door staff were very friendly.
Go to the beach and eat at the Taco Truck- best fish taco ever!!!!!!

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed April 14, 2013

I stayed at the Royal Palm a little over a year ago and it was run down but a good value, especially for its on beach location. After an expensive renovation and a huge price hike what we have is attitude and poor service. For instance, one day the water was out then the elevators were out for an entire afternoon/evening. They lobby was filled with people with canes that couldn't walk up and those separated from their medicine. The management offered sorry smiles but no help, discounts or things to bring a smile to their customers. By the way, if you order room service don't expect to receive exactly what you ordered. Expect to wait a very long time for service at its restaurant. Sit in the lobby for a bit and you will hear numerous people asking for a room change because of problems. Conclusion: many problems to work out delivered with a very high price tag. Answer: AVOID!

Room Tip: Your best room will be at another hotel.
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 200 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
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