My boyfriend and I just returned from a vacation in South Beach, and I wanted to be sure to write a review for the Royal Palm, particularly the staff. They were friendly and helpful and never seemed to get ruffled. Early in the trip, there was a mix up on an appointment for me at the spa. The concierge sent strawberries and sparkling wine to apologize. It was a very nice treat!
The pools were very pretty, the restaurant was good, as were the rooms. We read a lot about the "paper-thin walls," so we paid for an upgrade. Didn't hear a sound. I think my only complaint was that we felt a little nickel and dimed. I don't mind paying for good food or service, but $5 for coffee? For 8 oz of Coke? That's just a bit too far.