My boyfriend and I recently stayed at the James Royal Palm and had a wonderful experience. From the very beginning, the staff at the hotel was extremely professional, kind, and friendly. We were greeted with a smile by everyone we encountered. We particularly enjoyed the wait staff by the pool patio, the chair/umbrella people on the beach, Douglas the waiter at Catch, and the girls who worked at the coffee bar. We chatted wih so many of the staff members and felt they were just genuine, nice people. Our room was very nice, although like I see in many other reviews, I have to say that housekeeping doesn't seem to have their stuff together just yet. We stayed Monday-Friday and our room was not cleaned Thursday or Friday. We were leaving and at that point I didn't want to complain. We did find it weird that the windows in the bathroom had no curtains or blinds!! We had to hang towels so people couldn't watch us shower...
Any breakfast or lunch we had from Florida Cookery was delicious. The drinks as well. The service is a little on the slow side, but we didn't really get to bothered by this while we lounged in the sun :) Catch was amazing. We sat outside and had one of the most delicious meals we've ever had. It was pricey, but very worth it.
There was also a $21/day resort fee. I personally found this to be very worth it considering we didn't have to haggle anyone on the beach for chairs/umbrella because they were already there for us, along with bottled water and fruit! When you stay at hotels that aren't on the beach, you need to pay $20 for a chair anyway, so the resort fee didn't bother me at all.
I did book through Orbitz and feel like I got a great deal because of how far in advance we booked, but I do see the prices have gone up since. I wish they would stay reasonable so people can have the opportunity to stay here and enjoy the fabulous staff!!
We also went to the spa one day and had a wonderful experience. The view from the Spa Deck was breathtaking and the complimentary mimosas made it even better!
Overall, we said we would stay at the James again in a heartbeat. Its in a GREAT location, the staff treated us like royalty, the beach and pool were beautiful, and we were very relaxed the entire time :) Looking forward to coming back soon!!
- Official Description (provided by the hotel):
- Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more less
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