I got a deal during MMW to stay at this hotel for $399 a night which is a steal during that week. Overall this is a pretty decent hotel, location is great which is right on the beach in center of South Beach. When we checked in I asked for early check-in and even though the hotel was sold out the lady who checked us in found a bigger room available and upgraded us complimentary, I really appreciated that. The room was ok sized, I don't understand how the hotel cannot have a sofa or couch in the room, it seems that every 4 or 5 star hotel I have stayed in has had one, but not here. Also during my visit both the bathroom door (which does not have a lock by the way so keep that mind) broke, and also the shower, but when I requested them to fix it the repair men came quickly and were very friendly. The staff is friendly for the most part with one exception, at check out I was told to ask the concierge man about booking a shuttle to the airport as I was told a cab would cost $100, when I asked him he said there are no shuttles with a rude tone, all I wanted was for him to check or let me know if I had any other possible options other than a cab available, instead he said in a very very rude tone, "Trust me you have to take a cab" not an I'm sorry or I apologize just a very rude tone. I don't believe he has a right to speak to someone who is paying $400 a night like that. When I stayed at The Ritz and asked them for a request they could not honor the staff was so apologetic I started to feel bad for them because they were trying so hard to help me. Overall I had a decent stay here, I have stayed in way better hotels for $400 a night in other cities but I guess you can't find that in South Beach. If I do go back to MMW next year I will try to book early to find a better hotel in a similar price range, if I am unable to I will gladly return here.
- Official Description (provided by the hotel):
- Featured as one of Conde Nast Traveler UK & US Magazine’s “Hot Hotels of 2013” and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand’s third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel’s rich history, keeping intact many signature elements of the original architect’s design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil’ james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy two dining options including signature restaurant Florida Cookery; featuring regional Florida fare and Catch Miami; a globally influenced seafood restaurant.A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children’s play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil’ James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more less
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