Here are some comments I sent to the hotel upon request via their own survey:

1. We booked through Expedia...and our reservation did not indicate what room type we were to expect. I sent 3 emails to the JRP to enquire about our room type, as well to find out if we could take advantage of the UPFAST promo advertised on your website (free room upgrade + 2 breakfasts per day). No response to 3 emails; Upon check-in, front-desk personnel had no idea about the website promotions; were informed that the web promo did not apply to us because we booked through Expedia and not directly with the hotel.

2. The per day fee for beach rentals was not made clear at check-in; we were not informed that this fee would be applied regardless of whether we used them or not.

3. Rooms made up after 5:30PM - Really?

4. Windows in the room did not open; air conditioning was not working properly; Ice machine on our floor and at least 2 other floors were not working; Rooms were not sound-proofed!

5. On checkout, I asked for a printout of my bill and was astonished to see 2 days of valet parking added to my bill. We did not have a car :)

6. Concierge arranged for a cab which did not accept credit cards...had to find an ATM machine at airport!

7. Value for the money just wasn't there...I get that we can expect to pay a premium @ SOBE...but I have stayed at premium hotels (i.e. Paris, Manhattan, Boston, etc.) for half the price and double the luxury. Not too happy about my stay at JRP!

The James really is in the heart of things - with shopping, restaurants and bars in one direction and the ocean on the other. Service was friendly and efficient from front desk to restaurants to the beach. My only negative comment would be the interconnecting room which literally felt as though I was traveling with the ladies next door - I heard every word!!

Lovely property with gracious, welcoming staff. Beautifully done, including pool area, restaurant, lounges. Nice open feeling. Interesting furnishings and really comfortable bedding.. The negative is the noise from the hallway and rooms above or adjacent: I think the floor tiling is partially responsible. Pile up those extra pillows against the door(s) as sound proofing, I did!

The hotel is perfectly situated close enough to the action yet far enough from the typical spring break crowd. The ocean and beach are directly behind the hotel. The pool and hotel grounds are secure and guarded. The rooms had an interesting concept-different and refreshing.