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The James Royal Palm: Traveler Reviews

4.5 of 5
1545 Collins Avenue, Miami Beach, FL 33139‎
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The James Royal Palm
Ranked #23 of 198 hotels in Miami Beach
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207 reviews from our community

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Traveler rating
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    52
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Paducah, KY
Top Contributor
119 reviews 119 reviews
88 hotel reviews
Reviews in 60 cities Reviews in 60 cities
197 helpful votes 197 helpful votes
“Have never been treated so wonderful!”
5 of 5 stars Reviewed February 11, 2013

Had a wonderful one-night stay at the James Royal Palm. Service is definitely 5 star! Melody at the Front Desk went out of her way to check us in early and gave us a choice of several different rooms. She even showed them all to us! Ended up with a great oceanview room on the 14th floor. All this and I got the room on Hotwire! The location was wonderful.
Even saw Owen Wilson in the exercise room and walking around the property. The bell staff were great as well. We didn't want for anything.
Only one little hiccup and that was early the next morning. Had the "Do Not Disturb" sign on our door but a member of housekeeping knocked asking if we called for more towels. We did not. Also, across the hall was a family who left their two little boys in the room by themselves as they went out clubbing. They were crying saying, Don't go, Mommy." The next morning, the same little boys decided to race up and down the 14th-floor hallway with their dad. All were yelling and screaming. Was going to call down to the front desk but by the time I decided to, they left. A big plus at the James Royal Palm is the checkout time is 2 p.m.
Would love to return and stay longer.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jdvmd about The James Royal Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review
February 16, 2013
jdvmd-

Wonderful review from the TA Top Contributor!

So happy to hear that Melody took good care of you! She's the best.

Look forward to welcoming you back for a much longer stay!

Best,

Patrick Hatton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Exclusive”
5 of 5 stars Reviewed February 11, 2013 via mobile

Wonderful
Location great
Rooms so nice
1745 is a corner top suite
Direct ocean view
Very clean and boutique like
Some families with kids
Quieter than most south beach hotels which is a nice change
Was 2-3 blocks away from Lincoln rd and the SLS

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rupesh D about The James Royal Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review
February 16, 2013
Rupesh D-

Excellent review! Thank you.

See you again soon.

Patrick Hatton
General Manager
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Absolutely Wonderful.....M. Hayes MD/Wash DC”
5 of 5 stars Reviewed February 10, 2013

I've been staying at this hotel since 2008 ( this was my 9th time) and while I've always been satisfied, this time I was in heaven. Through all the renovations I remained a loyal customer, partly because you can't beat the location but more so because the staff is awesome. I love all the upgrades, they really make you feel like you're at a 5 star resort. The new look is clean and sophisticated, there are more than enough food options and the wait time was more than reasonable, even room service was quick ( they said 30 min. but I received my food in 15). Beach service was great, bathroom amenities were top of the line. From the moment you enter this hotel expect nothing but the best, because that's what you'll get. While I could go on and on about all the upgrades and the wonderful new look, I would be selling this place short if I didn't mention the one thing they didn't change - THE STAFF. These people are truly the best, they're happy to help and it shows. One in particular, LaKeshia Reyes, if you're lucky enough to have her handle your stay consider your self "TAKEN CARE OF" from start to finish, she'll make sure you're more than pleased. If you're a new comer to South Beach, this is the perfect place to stay, it's walking distance to EVERYTHING and you can't beat the views. If you're a regular like me- then you already know- THE JAMES ROYAL PALM is the place to be.

Room Tip: Even numbers in the ShoreCrest Tower have the best city views- odd numbers are full/partial ocean vi...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MiHayes about The James Royal Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review
February 16, 2013
M Hayes MD/Wash DC-

Thank you for your loyalty and wonderful review. Great to hear that LaKeshia took care of you was well as she takes care of all of our guests. She truly treats everyone as if they are the only guest in the resort!

Can't wait to welcome you back for your 10th, 11th, 12th, 13th........stay(s)

Best,

Patrick Hatton
General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Umber Cool”
4 of 5 stars Reviewed February 10, 2013

My room would be called a mini suite in Europe. Kitchenette area, lounge area with 42" hd tv, bedroom area, another tv, bathroom with a walk in shower that was the size of our third bedroom. It was spotlessly clean and was kept that way.

Everything conceivable was supplied and it all worked beautifully including very fast internet connection. The bed was very comfortable and the air con silent. The hotel has been refurbed to a high standard and the staff are well trained.

Two gripes - a $19 per day 'retreat fee', when I queried this I was told it was for use of the external facilities including a guaranteed beach lounger. When I pointed out that I hadn't done any 'retreating' I was informed that this is not an option extra. This charge should, therefore,be added to the room rate otherwise it is plain deceitful. Secondly once you leave your room the
musak is unavoidable. It is so loud that reading anywhere except in your room, including the outdoor areas, is impossible.

Just thought of a third! Breafast coffee in polystyrene mugs.

A very good hotel that with a bit of tweaking could be a great hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CorLimey about The James Royal Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review
February 16, 2013
CorLimey-

Appreciate the great feedback regarding your stay. Perhaps we could have done a better job explaining our daily retreat fee. While this does indeed include lounge chairs and umbrellas on the or by the pool (including James welcome basket w/ fruit and water), it also includes a host of complimentary services including turndown service, use of our business lounge including 3 iMacs, a selection of newspapers, local calls and 24/7 gym. All this on top of our standard brand offerings including complimentary WiFi (ave daily cost of $14.95 in South Beach) and complimentary triple distilled water replaced twice daily in your room.

While you were unable to enjoy the beach, I hope you enjoyed the other complimentary inclusions and didn't feel nickeled and dimed during your stay.

Will check on music levels. We intend for it to be in the background, not the star of the show.

Look forward to welcoming you back soon.

Best-
Patrick Hatton
General Manager
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NYC
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“The Gracious James Royal Palm Treats You Like Royalty”
5 of 5 stars Reviewed February 9, 2013

The James hosted a professional summit, and so I spent two days locked in meetings staring longingly at the ocean during breaks. No swims, no workouts, no spa treatments or late night drinks for working stiffs. But the staff and hotel experience more than made up for it. The staff was extremely attentive and accommodating. One valet thought to bring me a glass of water while I waited for a taxi. Buffet breakfasts and lunch on the patios gave us a chance to feel the sun on our faces and smell salt air. The original art was a nice touch in this arts-mad city.

My room had a view of the sea and the neon lights of the Art Deco district below came alive at night. The room itself was quiet and beautifully appointed with contemporary artworks, a warm palette, and a deliciously comfy bed. The bathroom was elegant and roomy with a window in the shower. I noticed a step stool tucked under the sink which is a sweet idea for shorter guests and children who would have to reach to turn the fawcetts.

I was so disappointed not to get outside to experience more of the area, but did have two fine meals within walking distance. Okay, I did run out to the beach one morning for 15 minutes and put my feet in the water. I also found seashells as keepsakes.

I'd love to return with some friends and explore with the James as our delightful home base.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYCBookMark about The James Royal Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review
February 16, 2013
NYCBookMark-

A beautiful review! Thank you for your thoughtful feedback and we can't wait to you you and your friends back. We would be honored to be your home base!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 198 hotels in Miami Beach
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Just steps away from the beach and world famous Ocean Drive and Collins Avenue, The James Royal Palm hotel is located within the coveted and culturally rich area of South Beach, Miami. The James Royal Palm hotel provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Featured as one of Forbes Magazine's "Top 10 Most Anticipated Openings of 2012," the ideally-situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. Personalized comfort, generous complimentary amenities, residentially-styled guestrooms and suites, artistically-inspired details and impeccable service create an environment that is ideal for both business and leisure travelers.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm serves as a modern tribute to the Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, artistically-inspired, green glass front desk and porthole windows in the lobby lounge has been preserved and restored. The hotel features two swimming pools, poolside bar, lobby lounge, full-service spa with salt-infused treatments, Lil' James Offerings for children, give the shop offering carefully curated items and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests may enjoy two dining options including signature restaurant Florida Cookery; featuring hyper-regional Florida Fare led by local Miami Chef Kris Wessel, and CATCH; a globally-influenced seafood restaurant, as well as a coffee bar. ... more   less 
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The James Royal Palm
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