We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Umber Cool” 4 of 5 stars
Review of The James Royal Palm

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save Saved
You added The James Royal Palm to your Saves list
The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
$100 daily hotel credit
Ranked #38 of 202 Hotels in Miami Beach
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Umber Cool”
4 of 5 stars Reviewed February 10, 2013

My room would be called a mini suite in Europe. Kitchenette area, lounge area with 42" hd tv, bedroom area, another tv, bathroom with a walk in shower that was the size of our third bedroom. It was spotlessly clean and was kept that way.

Everything conceivable was supplied and it all worked beautifully including very fast internet connection. The bed was very comfortable and the air con silent. The hotel has been refurbed to a high standard and the staff are well trained.

Two gripes - a $19 per day 'retreat fee', when I queried this I was told it was for use of the external facilities including a guaranteed beach lounger. When I pointed out that I hadn't done any 'retreating' I was informed that this is not an option extra. This charge should, therefore,be added to the room rate otherwise it is plain deceitful. Secondly once you leave your room the
musak is unavoidable. It is so loud that reading anywhere except in your room, including the outdoor areas, is impossible.

Just thought of a third! Breafast coffee in polystyrene mugs.

A very good hotel that with a bit of tweaking could be a great hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 16, 2013
CorLimey-

Appreciate the great feedback regarding your stay. Perhaps we could have done a better job explaining our daily retreat fee. While this does indeed include lounge chairs and umbrellas on the or by the pool (including James welcome basket w/ fruit and water), it also includes a host of complimentary services including turndown service, use of our business lounge including 3 iMacs, a selection of newspapers, local calls and 24/7 gym. All this on top of our standard brand offerings including complimentary WiFi (ave daily cost of $14.95 in South Beach) and complimentary triple distilled water replaced twice daily in your room.

While you were unable to enjoy the beach, I hope you enjoyed the other complimentary inclusions and didn't feel nickeled and dimed during your stay.

Will check on music levels. We intend for it to be in the background, not the star of the show.

Look forward to welcoming you back soon.

Best-
Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,296 reviews from our community

Traveler rating
    677
    375
    138
    66
    40
See reviews for
241
522
55
144
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
NYC
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 9, 2013

The James hosted a professional summit, and so I spent two days locked in meetings staring longingly at the ocean during breaks. No swims, no workouts, no spa treatments or late night drinks for working stiffs. But the staff and hotel experience more than made up for it. The staff was extremely attentive and accommodating. One valet thought to bring me a glass of water while I waited for a taxi. Buffet breakfasts and lunch on the patios gave us a chance to feel the sun on our faces and smell salt air. The original art was a nice touch in this arts-mad city.

My room had a view of the sea and the neon lights of the Art Deco district below came alive at night. The room itself was quiet and beautifully appointed with contemporary artworks, a warm palette, and a deliciously comfy bed. The bathroom was elegant and roomy with a window in the shower. I noticed a step stool tucked under the sink which is a sweet idea for shorter guests and children who would have to reach to turn the fawcetts.

I was so disappointed not to get outside to experience more of the area, but did have two fine meals within walking distance. Okay, I did run out to the beach one morning for 15 minutes and put my feet in the water. I also found seashells as keepsakes.

I'd love to return with some friends and explore with the James as our delightful home base.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 16, 2013
NYCBookMark-

A beautiful review! Thank you for your thoughtful feedback and we can't wait to you you and your friends back. We would be honored to be your home base!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

It's a great hotel as long as you are within the hotel , the minute you are outside of the hotel, things got from bad to worse.. It was a very hot day on the beach so we were trying to flag down our waitress to get something to drink .. From 10:45am we kept getting the same answer "will be right with u" !! Till its way past 2:30pm we just gavd up and went inside the hotel to get it ourselves ..(btw, just a note: that only applied to the female servers on the beach..unfortunately we had a female serving our aisle !!!)

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 16, 2013
jsclrph-

Thank you for your kind words about your experience within the hotel. I apologize for your experience on the beach. I am shocked as our Beach Assistants carry the highest scores on our Customer Service metrix. Obvioulsy, we slipped up on the say you spent with us and I am sorry. Will certainly review with the team.

I am hopeful that you will stay with us again and look forward to next review raving about our beach team.

Patrick Hatton
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

if you want to be pampered, then you need to stay at the James hotel. the views are awesome, the staff wants to help, and the location is perfect.

we had a great time and plan to visit again.

they even helped us find a rental car so we could drive to the keys for a few days.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
jricephoto-

Thank you for the kind review. Happy you're leaving feeling pampered! Enjoy the Keys and see you next time!

Best-
Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 5, 2013

Very pleased with the new James Royal Palm! My husband and I have been coming to Miami for the last 10 years and have stayed several times at the Royal Palm, the Lowes, and the Ritz and I must say we were both very impressed with the New, High Quality, Excellent Service and all around face-lift of the Royal Palm! The hotel has come a long way. We experienced great customer service, with extra kudos going out to Michael-who was very attentive to my family(we traveled with our two young children) and he made sure they had all the beach toys they needed and Maximillian(Max). Very courteous and attentive. One small flaw we did experience was with the evening turn down service, but we understand that they are still working out the kinks, so hopefully this service will improve! We look forward to returning next year and my children cant wait to experience the Little James Playroom(it wasn't quite ready at the time of our visit). Oh, and the Florida Cookery morning buffet could stand to improve a wee-bit as well. The Lowes breakfast buffet has them beat-take note! Definitely worth checking out!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
Bdubsmom-

Thank you for the nod of approval on the upgrade of our facility and team! I appreciate the review and the feedback! Sorry that Lil' James wasn't quite ready. The space, featuring orignal "reading nook" designed by the Miami Children's Museum is very cool. Will definitely check out the competition's buffet too.

Max and Michael are amazing. They'll appreciate the shout out!

Hope to see you back next year, if not sooner!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed February 4, 2013

Amazing! My friends & I went for the weekend & it could not have been better. It was everything we were looking for & more. The service was wonderful - everyone we encountered were so nice & helpful. The location was perfect & the rooms were so comfortable & the views unbelievable! A perfect getaway!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
hilary r

Happy to hear of your "perfect getaway!

Thanks for sharing with the TA nation and see you again soon!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 3, 2013

Room was big with great view of Sunrise. SPA type shower plenty of hot water Mattress tempurpedic with pillow top (Perfect). Well organized Business center. Room service right on time. Lobby and courtyard are gorgeous with wonderful architecture. Will stay here again if ever in South Beach again. Windows open all the way.

Room Tip: Room 814 had no price upgrade and good view of Sunrise.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
Greg-

Thank you for the wonderful review. Always great to hear from a TA Senior Contributor.

Hope you make it back soon!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The James Royal Palm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine's "Hot Hotels of 2013" and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand's third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel's rich history, keeping intact many signature elements of the original architect's design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil' james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy dining options including signature restaurant Florida Cookery; featuring regional Florida fare. A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children's play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil' James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Hotels.com, Travelocity, Priceline, Orbitz, HotelTravel.com, Expedia, Cheap Tickets, Otel, MrandMrsSmith, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your The James Royal Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The James Royal Palm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.