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“Terrible beach concierge service” 4 of 5 stars
Review of Royal Palm South Beach Miami, A Tribute Portfolio Resort

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎ (Formerly The James Royal Palm) (City Center)   |  
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Ranked #52 of 205 Hotels in Miami Beach
Certificate of Excellence 2014
new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Terrible beach concierge service”
4 of 5 stars Reviewed February 9, 2013

It's a great hotel as long as you are within the hotel , the minute you are outside of the hotel, things got from bad to worse.. It was a very hot day on the beach so we were trying to flag down our waitress to get something to drink .. From 10:45am we kept getting the same answer "will be right with u" !! Till its way past 2:30pm we just gavd up and went inside the hotel to get it ourselves ..(btw, just a note: that only applied to the female servers on the beach..unfortunately we had a female serving our aisle !!!)

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 16, 2013
jsclrph-

Thank you for your kind words about your experience within the hotel. I apologize for your experience on the beach. I am shocked as our Beach Assistants carry the highest scores on our Customer Service metrix. Obvioulsy, we slipped up on the say you spent with us and I am sorry. Will certainly review with the team.

I am hopeful that you will stay with us again and look forward to next review raving about our beach team.

Patrick Hatton
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,750 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

if you want to be pampered, then you need to stay at the James hotel. the views are awesome, the staff wants to help, and the location is perfect.

we had a great time and plan to visit again.

they even helped us find a rental car so we could drive to the keys for a few days.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 9, 2013
jricephoto-

Thank you for the kind review. Happy you're leaving feeling pampered! Enjoy the Keys and see you next time!

Best-
Patrick Hatton
General Manager
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Washington DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 5, 2013

Very pleased with the new James Royal Palm! My husband and I have been coming to Miami for the last 10 years and have stayed several times at the Royal Palm, the Lowes, and the Ritz and I must say we were both very impressed with the New, High Quality, Excellent Service and all around face-lift of the Royal Palm! The hotel has come a long way. We experienced great customer service, with extra kudos going out to Michael-who was very attentive to my family(we traveled with our two young children) and he made sure they had all the beach toys they needed and Maximillian(Max). Very courteous and attentive. One small flaw we did experience was with the evening turn down service, but we understand that they are still working out the kinks, so hopefully this service will improve! We look forward to returning next year and my children cant wait to experience the Little James Playroom(it wasn't quite ready at the time of our visit). Oh, and the Florida Cookery morning buffet could stand to improve a wee-bit as well. The Lowes breakfast buffet has them beat-take note! Definitely worth checking out!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 9, 2013
Bdubsmom-

Thank you for the nod of approval on the upgrade of our facility and team! I appreciate the review and the feedback! Sorry that Lil' James wasn't quite ready. The space, featuring orignal "reading nook" designed by the Miami Children's Museum is very cool. Will definitely check out the competition's buffet too.

Max and Michael are amazing. They'll appreciate the shout out!

Hope to see you back next year, if not sooner!

Best,

Patrick Hatton
General Manager
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New York City, New York
1 review
5 of 5 stars Reviewed February 4, 2013

Amazing! My friends & I went for the weekend & it could not have been better. It was everything we were looking for & more. The service was wonderful - everyone we encountered were so nice & helpful. The location was perfect & the rooms were so comfortable & the views unbelievable! A perfect getaway!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 9, 2013
hilary r

Happy to hear of your "perfect getaway!

Thanks for sharing with the TA nation and see you again soon!

Best,

Patrick Hatton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 3, 2013

Room was big with great view of Sunrise. SPA type shower plenty of hot water Mattress tempurpedic with pillow top (Perfect). Well organized Business center. Room service right on time. Lobby and courtyard are gorgeous with wonderful architecture. Will stay here again if ever in South Beach again. Windows open all the way.

Room Tip: Room 814 had no price upgrade and good view of Sunrise.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 9, 2013
Greg-

Thank you for the wonderful review. Always great to hear from a TA Senior Contributor.

Hope you make it back soon!

Best,

Patrick Hatton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2013

What a find! The James (Royal Palms) is newly renovated in a cool art deco style. It is a good size hotel with great amenities but has the amazing feel of a boutique. The location could not be better, just 2 blocks from Lincoln Road. The staff were really nice, attentive and truly accommodating in every way. I would highly recommend this hotel!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

I decided to try the James Royal Palm because I frequently stay at the James in New York. I found the same friendly professional staff in Miami and a great new hotel. The Royal Palm has been completely remade. They kept the terrazzo floors and deco feel and added a a twist on mid century furnishings that is brilliant. One of the best fitness centers I have found in a hotel that is private to hotel guests and a pool that seems to fit the hotel's size a well.
The rooms had plenty of space and the linens and pillows super cozy.

Room Tip: Make sure you try the restaurant.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, February 9, 2013
Bill D

Thank you for the delightful review and for your loyalty to The James brand. (Thanks for the review of Florida Cookery too!)

Appreciate the shout out about the staff. James Chicago and James NY set the bar high on the friendliness scale, so we are working hard to insure the James guests have the same friendly, genuine experience no matter where they land!

See you again soon!

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎ (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm, Miami-South Beach boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in relaxing ambiences. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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