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“amazing!” 5 of 5 stars
Review of The James Royal Palm

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The James Royal Palm
4.5 of 5 Hotel   |   1545 Collins Avenue, Miami Beach, FL 33139‎   |  
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$25 Daily Hotel Credit
Ranked #39 of 197 hotels in Miami Beach
New York City, New York
1 review
“amazing!”
5 of 5 stars Reviewed February 4, 2013

Amazing! My friends & I went for the weekend & it could not have been better. It was everything we were looking for & more. The service was wonderful - everyone we encountered were so nice & helpful. The location was perfect & the rooms were so comfortable & the views unbelievable! A perfect getaway!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
hilary r

Happy to hear of your "perfect getaway!

Thanks for sharing with the TA nation and see you again soon!

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Birmingham
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 3, 2013

Room was big with great view of Sunrise. SPA type shower plenty of hot water Mattress tempurpedic with pillow top (Perfect). Well organized Business center. Room service right on time. Lobby and courtyard are gorgeous with wonderful architecture. Will stay here again if ever in South Beach again. Windows open all the way.

Room Tip: Room 814 had no price upgrade and good view of Sunrise.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
Greg-

Thank you for the wonderful review. Always great to hear from a TA Senior Contributor.

Hope you make it back soon!

Best,

Patrick Hatton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2013

What a find! The James (Royal Palms) is newly renovated in a cool art deco style. It is a good size hotel with great amenities but has the amazing feel of a boutique. The location could not be better, just 2 blocks from Lincoln Road. The staff were really nice, attentive and truly accommodating in every way. I would highly recommend this hotel!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

I decided to try the James Royal Palm because I frequently stay at the James in New York. I found the same friendly professional staff in Miami and a great new hotel. The Royal Palm has been completely remade. They kept the terrazzo floors and deco feel and added a a twist on mid century furnishings that is brilliant. One of the best fitness centers I have found in a hotel that is private to hotel guests and a pool that seems to fit the hotel's size a well.
The rooms had plenty of space and the linens and pillows super cozy.

Room Tip: Make sure you try the restaurant.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
Bill D

Thank you for the delightful review and for your loyalty to The James brand. (Thanks for the review of Florida Cookery too!)

Appreciate the shout out about the staff. James Chicago and James NY set the bar high on the friendliness scale, so we are working hard to insure the James guests have the same friendly, genuine experience no matter where they land!

See you again soon!

Patrick Hatton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Top Contributor
186 reviews 186 reviews
128 hotel reviews
Reviews in 81 cities Reviews in 81 cities
456 helpful votes 456 helpful votes
3 of 5 stars Reviewed February 3, 2013

Mixed - nice pool, nice beach, doormen seem genuinely eager to serve, as do housekeppers.
Service in the Florida restaurant is appalling. We have the US$77 with required tip buffet breakfast for two (cheap offerings, do not expect anything grand - limited fruit, a couple of pastries, get your own coffee, get your own juice, runny scrambled eggs) and the sole service we got was "what is your room #" and we were handed the check to sign. No "good morning", no clearing of dirty plates. We had a spa appointment at 9 am and the spa opened at 9 am exactly, not five minutes earlier as would normally be the case so that you can ease into the massage. The room we have is too funky for words. The odd glass bubble hanging lamp is low hanging and you hit your head. To open the closet door, you have to roll up the area rug as the door cannot be opened with the rug in place. OK bathroom, mini bar clearly meant for a drunk. Free Internet is good.

My view is when I go to a hotel, I want a hotel, I want service, the staff are not my friends. This hotel is run by drop outs from some beachside hotel management school.

Restaurant is popular as is club so expect a crowd in front of the hotel as late as 6 am.

Never on business for this place.

Room Tip: stay away from the music - there are three buildings. The lynnais building is like a motel but seem...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
Happy_on_the_road-

Thank you for your detailed feedback. I will reach out to you offline to get some additional information in order to follow up with the right people and in the right room.

We have already made significant upgrades to the Breakfast Buffet based on customer feedback such as yours and will continue to listen and adjust.

In regard to our pantry offerings, we do offer 375ml bottles as well as airline bottles in effort to accommodate both short and long term guests.

I am sorry to hear about your service experience in the restaurant and rushed start for your spa experience.

Thank you again for the feedback.

Best,

Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penfield, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2013

My 3 friends and I had a great time at the James. Nice room with great bath products, comfy robe and slippers. Extremely comfortable bed! Decor is minimalist but very hip. The restaurents in the hotel are great but slightly pricey. The pool and beach areas are just perfect. The employees are nice, helpful but not intrusive. Special thanks to Raymond, Micheal [wrong spelling] and Rachel.

Room Tip: partial ocean view $50 extra per night . Not sure it was worth it.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
242Elaine-

Thank you for your great review of The James Royal Palm! Love the "helpful, but not intrusive" description of our service. We teach "seamlessly intuitive" service. I guess it's working!

Michael, Raymond and Rachel will appreciate the kind words.

Hope to welcome you back soon!

Best,
Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 31, 2013

Stayed at the James Royal Palm in January 2013. Hotel highlights - excellent location right on Miami Beach, great pool area and fitness room, clean hotel. Things to be improved, restaurant and overall service.

To elaborate a bit more, the hotel is in a great beachfront location - can walk to all the Miami spots, including other nice hotels, Lincoln Road, and the hustle and bustle of Ocean Drive. Pool area was contemporary, with a nice infinity pool and good loungechairs. Great set up on the beach as well with the cabanas. Our room was clean and well appointed and had a balcony which was great but it was a bit small. Our only real complaint was the service - two examples - poolside staff came around very infrequently to take orders and was forgetful on several occassions; took 45 minutes and 2 phone calls to get ice delivered to the room - at these prices, guests should expect better service and staff needs more training. Food was fine but definitely could be improved. Overall though, it was a clean hotel in an ideal vacation. We enjoyed our stay and would return.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at The James Royal Palm, responded to this review, February 9, 2013
JMC25-

Thank you for your feedback regarding your stay with us. I am disappointed that we didn't deliver a more consistent experience and will certainly use your feedback to check processes and auditing of standards. We have, since your stay, activated wireless, handheld technology for our Beach servers to expediate service.

Please let me know if you make it down from the Windy City (my home for 22 years) again so your next tripadvisor review is 5 star all the way.

Best,
Patrick Hatton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The James Royal Palm

Address: 1545 Collins Avenue, Miami Beach, FL 33139‎
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 197 hotels in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James Royal Palm 4.5*
Official Description (provided by the hotel):
Featured as one of Conde Nast Traveler UK & US Magazine’s “Hot Hotels of 2013” and now a AAA Four Diamond rated beachfront retreat, The James Royal Palm is The James brand’s third location and first hotel in Florida. Joining sister properties in Chicago and New York City, the ideally situated, oceanfront hotel offers a total of 393 guest rooms, including studios and suites, with the majority offering ocean views. A combination of personalized comfort, generous complimentary amenities, residentially styled, artistically-inspired details and impeccable service, create an environment ideal for both business and leisure travelers. Just steps away from the beach and world famous Ocean Drive and Collins Avenue, the oceanfront beach retreat is located within the coveted and culturally-rich area of South Beach. The James Royal Palm provides guests with a location immersed in luxury retail, endless entertainment and an unmatched shopping experience.Designed by Lauren Rottet of Rottet Studio, The James Royal Palm is as a modern tribute to the original Royal Palm Hotel’s rich history, keeping intact many signature elements of the original architect’s design. The compass rose on the terrazzo lobby floor, original green glass reception desk and porthole windows in the lobby lounge have all been preserved and restored.The James Royal Palm features two swimming pools, a plunge pool, poolside bar, The James Pool and Beach Experience, lobby lounge, coffee bar, renew the spa, a full-service spa with salt-infused treatments, lil’ james Offerings and Play Space for children, give: the shop, a retail shop offering carefully curated items, and more than 10,000 square feet of indoor and outdoor meeting and event space. Guests can enjoy two dining options including signature restaurant Florida Cookery; featuring regional Florida fare and Catch Miami; a globally influenced seafood restaurant.A daily beach retreat charge includes: The James Beach and Pool Experience with Sun Concierge, children’s play area, two beach chaise loungers and umbrella, poolside loungers, towel service, 24-hour gym, Lil’ James play space access, and local & domestic long distance calls. The James offers complimentary Wi-Fi throughout the hotel, triple-distilled water refreshed twice daily and access to bicycles. ... more   less 
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