Decided on a last minute trip to South Beach and noticed this hotel on sale for a few days, so I booked it. I wasn't sure what to expect but the hotel was really nice. We had a partial view of the ocean, which still gave us a fantastic view (see pictures). The decor of the hotel was very art deco, contemporary and VERY clean. I have to say what made our stay exceptional was the staff there. Everyone was so welcoming, friendly, we had people from different areas (Concierge, luggage, etc) introduce themselves and i found they went well beyond their duty to make us feel welcome and to ensure we had everything we needed. I have to say it was really nice having such a warm reception. Even throughout our stay they they went out of their way to go onto the street to hail us a cab, squeeze us into the most popular dining venues, bring us up some ice, whatever we needed. Sometimes when you book a deal through Expedia, the hotel staff dont treat you as well because they know you've booked at a lower rate and even give you an older outdated room (you know who you are...Park Hyatt). Our room was just how it looked online. We walked right onto the boardwalk through the pool area of the hotel and could either walk along the boardwalk or onto the beach. Restaurants were within walking distance, quick taxi ride to some of the trendy places (highly recommend Joe's Stone Crabs, Nikki Beach, Prime One Twelve)
What is Certificate of Excellence?
TripAdvisor awards a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.