This hotel was unacceptable on all fronts. It was dirty, the website promoted airport shuttle service which the hotel actually didn't offer, and it's situated on a main boulevard, so the shutter style windows allow in traffic noise all night. Throughout my travels I've stayed in everything from South American hostels to 5 star resorts. No contest, Hotel Pierre was the worst hotel I have ever stayed at. Hotel prices were affordable by Miami standards, so this is why we stayed here. However, looking back, the price we payed did not compensate for the discomfort of our experience.
The real driver of this complaint is the questionable way of doing business at Hotel Pierre. When we checked in, the front desk made a copy of my credit card and state id. It was my mistake to not question this right then and there. Months after settling our bill upon checking out of the hotel, an erroneous charge from the hotel showed up on my bank account! The charge was over $100 and literally posted 3 months after our stay. I immediately called the hotel, and the Marketing Manager told me she would investigate the issue. Within an hour, she emailed me, confirmed the charge was false, and immediately filed for me to be refunded. Now, I really appreciate the issue was handled so quickly and the refund did go through almost immediately, but why did this happen in the first place? When I've called back to reconnect with the Marketing Manager to have some of my questions answered, no one can tell me where she is. Its just really sketchy that this happened and it was handled in an odd way that makes me question Hotel Pierre's way of doing business even more.
Summary of this review- AVOID THIS HOTEL. It isn't worth any perceived savings on room rates.
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