I have to admit I am a very demanding costumer, never the less, this was a terrible experience since day one. First I asked to get my protein shake in the morning blend, their answer was, sorry we cannot do that, we do no have a blender, and I was like, what kind of hotel doesnt have a blender? I went right across the street to the Delano Hotel and they made my shake, with fruits, for free.
Then I asked for some room service, ordered cheese pizza, rather have it the safe way, and I get this bread with lots of tomatoes sauce, and 3 slices of mozarella cheese. Had to returned it, and the staff give me a lot of attitude about that being the signature pizza, thats the way they do it.
I had a reservation of 7 days, the 6th days they call me ask me to moe out, becasue they made a mistake, and let me know of this fifteen minutes before the meeting I had planned, so I had to pack, move, and switch rooms.
And last but not least, I ordered some books, and there was one missing, which the Concierge and Amazon had as delivered, but I never received it, I had to talk over half an ahour over the phone to convince them I didnt get the package, I just quit trying to convince them, an hour later my package arrives to my room, no Im Sorry, no nothing.
I like this new "boutique hotel" thing, where you got great design and pretty looking rooms, with terrible food, service, and experience.
Location though is great, right near Lincoln, I regret this being my awful experience in Miami Beach, but well I truly hope you do better!
- Official Description (provided by the hotel):
- Gale South beach & Regent hotel is set on the Southwest corner of 17th street and Collins Avenue, just steps from the ocean. Located in the heart of South Beach, the hotel is within walking distance of popular attractions including Lincoln Road, New World Symphony, Fillmore Theater, Miami Beach Convention Center, and Ocean Dr. The 87 room luxury boutique hotel features certified green rooms and signature suites offering luxury Italian linens, marble bath appointments, exclusive Menin Hotels GUYandGIRL bath amenities, a 55 inch high definition LED television with an expanded 90 channel HD lineup on the latest IBAHN system, iHOME docking station for the latest ipads, fully stocked mini bar, WiFi Internet access, room service, state-of-the-art fitness center, access to the K17 Beach Club, and nightly turn down service. Gale South Beach offers a collection of food and beverage venues including Dolce Italian Cafe & Bar, the Regent Cocktail Club, a rooftop bar and Rec Room. Leisure activities include Beach Cruisers, Saturday Morning Beach Yoga and rooftop pool deck with city and ocean views. ... more less
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