We recently returned from our second winter stay at this property. We know the area and what to expect from it and have our favorite places. We save our points and redeem them at this hotel, which we understand is a very popular hotel for reward redemption. I am a Diamond member and have stayed at many Hilton properties around the world and none of them show that they value the repeat guest as well as the Bentley does. Our last room was amazing and this time it was just over the top amazing. We slept in each day, went to breakfast, spent a couple hours lounging in and around the hot tub (which had nobody else there during the day), then spent the afternoon on the beach sunning and walking. South Beach can be an expensive, loud, sometimes crowded, tiring, place where cashiers, waiters, staff, etc, can sometimes be abrupt compared to what we are used to. But, it can be a sunny, warm, fun, beautiful, and interesting place with little gems here and there. We are aware of all that and as long as you go with the flow the Bentley can make it a magnificent experience, The lobby staff are always upbeat and nice as were the bellmen. Compared to last time we were there the restaurant staff seemed a little less engaged and we were more or less ignored by a bartender one night despite sitting right in front of him and trying to spend money on drinks. In his defense the bar was very busy that night and he was doing it all alone, but we went down the street for the remainder of the evening. I guess there is a balance anywhere between adding the expense of extra help or losing a few random customers (and this seems to have gotten worse everywhere as the economy has worsened). Overall, we have had two distinctly nice and pleasant stays here during two separate winter seasons and could only highly recommend this hotel based on my experience.

First off I must say I really liked the hotel. We were lucky enough to be upgraded to a 1 bedroom suite (huge) with an ocean view balcony. The staff was very friendly and the room was nice and clean. My main problem is that every sunday the establishment next door becomes a popular night club. The music next door was so loud that we could tell what song the dj was playing even with the large curtains closed. This goes on till 5am. If your staying here on a sunday make sure you get the other wing (if you look out your patio and the ocean is to your left your on the bad side). After being kept up all night we thought no biggie... we will relax in their very comfy little pool area. Well that didnt happen either. They were doing construction on some of the rooms and all we heard all day was the sound of saws and hammers. If i was here with no construction and no thump thump thump of a DJ I would easily give this a 5 star for sure.

My husband and I were taking a cruise to celebrate our 10th Anniversary. We decided to fly into Miami and stay overnight at the Hilton Bentley-South Beach. We thought it would be the perfect beginning to start our celebration - a posh, boutique hotel right on the beach. By the time we arrived from the airport to the hotel, we were early and they took care of our luggage. We were hungry so we decided to eat at the hotel restaurant, de Rodriguez. There was one other couple and they were almost finished. The waiter brought our plaintain chips, dip (very good flavor) and cokes right away, along with our appetizer, but we waited 45 minutes for our lunch. We spoke to the manager and he excused it as it was "crazy around there". Considering there was no one else in the restaurant, how crazy could it be?? Turns out the waiter forgot to put our order in. The manager did not offer to give our money back, but offered us free mimosas later in the day. Come to find out when we registered, the mimosas he offered were already free to guest. After we ate dinner somewhere else, we called room service for a dessert menu. The guy brought up a menu with no desserts on them. I called back and asked why they didn't send a menu with what we asked for? He offered to give me the desserts over the phone. Ugh, no. I am used to being pampered when I'm at a hotel, especially a pricey hotel. Later in the evening, there was a fire in the hotel. Understandably, things do happen, but there were NO smoke alarms in our room or on the floor. The hotel was evacuated for about an hour. The next morning, we had the breakfast buffet. We sat for a while, waiting for someone to take our drink order. No one came, so we got our plates. Still no one came. I had to flag a girl down. When she brought our drinks, I also asked for real scrambled eggs. She said in a stern voice, "Are you SURE that's all you want?" as if to suggest she had other things to do and I shouldn't waste her time. The general manager was waiting for us at breakfast and he did reimburse everything but the room itself, but that didn't change what we had already experienced!

We just returned from the most amazing 4 days at the Hilton Bentley in Miami/South Beach.
My sister and I took our 88 year old mother for a special little vacation in Florida. Little did we know that we would be treated like royalty and have the most beautiful room we could hope for.
My mother is a Hilton Honors member (gold) so we were using points for this stay and were upgraded to a gorgeous one bedroom suite with a wrap around deck and an ocean/city view . From the moment we got out of our cab we were made to feel special. Special thanks to Debbie (Guest Relations/Manager) and her wonderful staff. We cannot remember all of their names but they should all get extra credit for being unusually friendly and extremely accommodating. We hope to return to this little jewel at the quieter end of South Beach.