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“Nice hotel on Ocean Drive” 4 of 5 stars
Review of Hotel Victor

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Hotel Victor
4.5 of 5 Hotel   |   1144 Ocean Dr., Miami Beach, FL 33139   |  
Hotel amenities
Ranked #82 of 205 Hotels in Miami Beach
Paris
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Nice hotel on Ocean Drive”
4 of 5 stars Reviewed May 4, 2014

Newly renovated and friendly staff. However everything in this hotel is very small, rooms, lobby, gym, pool, etc. Noisy environment in the evening as the hotel is located on Ocean drive with all the bars and evening activities. Average buffet breakfast.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for taking the time to write a review, we appreciate your feedback and observations. I am glad that you enjoyed your visit with us. We hope that you will think of us on your next visit to South Beach.
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465 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Los Angeles, California, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed May 3, 2014

This is a great experience & the staff was very good, especially Marcel who was on the ball, helpful & very polite. The Versace mansion is next door & open for dinner now with a reservation. It was a high-lite of our trip just coming off a Tauck tour of Cuba which was exceptional & so informative. Would certainly stay there again, really fun on that street.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for your review and recognition of Marcelis, one of our amazing! Bellmen. It was great having you here with us we cannot wait to welcome you back again!
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Longmeadow, Massachusetts
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2014

Great stay at the Victor. The room was clean and the hotel staff could not have been nicer. Any request we made of any staff was well received and taken care of. The breakfast buffet was as expected, plentiful and basic. The complimentary bikes made for some nice morning exercise with a 40 minute ride on the beach (paved walkway). The location is perfect, across Ocean Drive from the beach in South Beach and the second floor pool provides a panoramic ocean view. We will return.

Room Tip: Our room facing the pool was quiet. Hardly spent any time in the room...too much to do!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for choosing our hotel and writing a review. It was great having you here with us. I am glad that we were able to exceed your expectations and that you were able to enjoy some of the great amenities that our hotel has to offer. We look forward to your return.
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Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 30, 2014

Stayed in a pool side room and had a great time. Service was great, the gentleman by the pool was so helpful, cocktails were yummy. And the room was so convenient. The breakfast buffet was included and while it was ok it was a lot like banquet food. Overall great stay!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for taking the time to write a review, we do appreciate it. It was great having you here with us, I am glad that you enjoyed your visit. We cannot wait to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 29, 2014

The Victor lacks management and customer service. The stuff at the front desk and especially their manager is the worst example of hospitality ..restaurant is dirty and breakfast is poor. Location is ok if you want to be in the middle of SoBe and free bicycles is a good perk. If you are lucky to get a good deal and don't have to interact with the stuff you will probably be ok but if you are unfortunate to pay a high price and have high expectations it is better to look elsewhere

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for your feedback and observations we do appreciate it. I am sorry that we were unable to meet your expectations. I am very interested in speaking with you and finding out what your issues were. Please be so kind and reach out to us at info@hotelvictorsouthbeach.com . I look forward to speaking with you.
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Austin, Texas
1 review
5 of 5 stars Reviewed April 28, 2014

We stayed 4 nights for our anniversary. Everything was wonderful, and I never write review. The reason I am reviewing this time is because the management and team did a wonderful job during a crisis. On our last day, the elevators stopped working, and this caused caos as many guests were checking out. I'm not sure what the elevator issues were, but the Management and Staff took immediate initiative and made all of us comfortable and safe. They escorted us through the back elevator ensuring our safety at all times, in a professional, friendly manner. Besides that, everything was just superb. Recommended!

Room Tip: Excellent location great service
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for taking the time to write a review. Please accept my apology for the inconvenience you encountered. I am glad that we were able to take care of you and that you enjoyed your visit. We look forward to return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ortley Beach, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

The hotel itself was nice enough, however when we arrived we were greeted with the realization that half the things we paid for were not available because the hotel had "changed policies," among other excuses.

First, we paid extra to have a room with a balcony. When we received our room number and went into the room, there was no balcony whatsoever. We went down to request a room with a balcony (since we paid extra for it) and were met with excuse after excuse. It was an exasperating battle with the front desk person (who denied our request to speak with a supervisor) just to get the room we paid for. I finally said I would accept the no-balcony room if they charged us the lower price, and they refused. Finally, after a drawn-out debate and my threat to contact the hotel's parent company, the front desk woman relented and gave us a room with a balcony.

When it came time to go to the beach on our first day in Miami, the folks at the hotel told us their policy on providing chairs and umbrellas had changed in the six or so weeks between when we booked our room and when we arrived. This led us to choose between buying our own chairs and umbrellas at the beach or paying the outrageous price of $45 per day for chair/umbrella rentals through a company at the beachfront. The hotel's excuse was that they now serve breakfast (a very small buffet) instead.

Finally, after we got home, I noticed a charge of $38 on my credit card. I called the hotel up and they claimed we consumed a number of items from the room's mini bar such as Johnny Walker, ginger ale and others. If there is one liquor I absolutely hate, it's Scotch! We used one single bottle of cranberry juice during our stay and that was it! I was told by the front desk people that they would leave a message with their account office and I would get a call back. It's a day later and I've received no call and nobody answers in their accounting department. As I write this, I'm on hold with my credit card company to dispute the charge.

AVOID THIS HOTEL as they will do everything they can to rip you off!

Room Tip: Make sure you get the room you actually paid for!
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, May 6, 2014
Thank you for your feedback and observations, it is very important to us. I would like to personally apologize for the inconvenience you encountered during your visit with us. It is not our practice to frustrate or deceive our valued guests. We did change our policy in regards to beach chairs nearly six months ago. We provide a full buffet breakfast instead of beach chairs. I would like to speak with you about the minibar charges incurred at checkout. Please reach out to us at info@hotelvictorsouthbeach.com. I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Victor

Address: 1144 Ocean Dr., Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Luxury Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
#59 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Victor 4.5*
Number of rooms: 91
Official Description (provided by the hotel):
Located on South Beach’s famed Ocean Drive, Hotel Victor offers the ultimate in style and luxury to Miami’s traveling elite. Steps from beautiful Miami Beach, this iconic hotel originally opened in 1936 and was restored in 2013, by renowned designer Yabu Pushelberg. Hotel Victor’s lavish interior aesthetic artfully complements the architecture of its storied past, while providing guests’ their heart’s desire in state-of-the-art comforts. Hotel Victor’s labyrinth of facilities will tempt all to relax in true South Beach style, whether it be in the large, lofty lobby, on the two floors of sophisticated lounge space, or poolside, on the sunbathing deck. The hotel’s premium amenities include SpaV, a 6,000 square foot subterranean oasis of rejuvenation; open-air Vue Bar and Lounge, also designed by Jacques Garcia; as well as approximately 6,000 square feet of indoor and outdoor upscale meeting space. Hotel Victor is the perfect choice for any South Beach Miami leisure escape, event, or business destination. •Custom made furniture by Yabu Pushelberg•24 hour Concierge Service•On-site Spa•Year round access to 2nd floor Pool and lounge• 24 hours Business Centre• WiFi Access ... more   less 
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Also Known As:
Victor Hotel Miami Beach
Hyatt Miami Beach
Hotel Victor Miami

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