Someone (NOT Ticketmaster) lost my PAID "will call" order. If I hadn't brought my receipt, who knows whether they would have let me in! As it was, I had to do some firm talking. Each live show may be handled on a case by case basis, so don't let that deter you. The actual show (Shlomo,The Soul Doctor) was so much fun! The facility was comfortable and I liked the Art Deco styling. The theater is right on the Lincoln pedestrian mall, which is convenient for making an evening of it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.