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“I am so disappointed to have wasted my time and money at this place.” 1 of 5 stars
Review of Westgate Miami Beach

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Westgate Miami Beach
You added Westgate Miami Beach to your Saves list
16701 Collins Avenue, Miami Beach, FL 33160   |  
Hotel amenities
Ranked #157 of 205 Hotels in Miami Beach
fayetteville, nc
1 review
6 helpful votes 6 helpful votes
“I am so disappointed to have wasted my time and money at this place.”
1 of 5 stars Reviewed January 24, 2007

I was first assigned a delapidated one bedroom unit. The bedspreads were torn and worn, the carpet was ripped, the upolstery was dated and shreding at the seams. When I complained, I was eventually moved to a "remodeled" studio, the size of a closet. There are no amenities on site. The staff is rude and uncooperative.

Stayed November 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed April 8, 2006

Being a Westgate time share owner, I have had a terrible experience with this resort. Not only are staff rude and unprofessional but the majority do not know the Sunny Isle area and cannot help you with anything in the area. Additionally, No where is ther a sign for Westgate nor are there any Westgate personnel. If you bought a time share from this resort, you know of all the management problems that have caused the annual maintenance fees to sky rocket. This is the only Westgate resor that has these problems. What are current owners to do? There is not resale program and you are stuck with this horrible rising maintenance fees with horrible service from the resort and most of all horrible service from people like, MARTHA SAM, the president of the owner association. I DO NOT RECOMMEND GOING THERE. It is an extremely unfriendly place, they charge you an obscene amount of money for breakfast, lunch or dinner, and usually the food is cold and untasteful.

  • Stayed January 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 17, 2005

We came in as Westgate timeshare owners, but the property has two names and one management group. It was very confusing when making the reservations and checking on this hotel's ratings. We had requested an upgrade to a room with a balcony, months in advance, in the end we had to contact a Westgate supervisor who worked it out with the management of the hotel one day before we arrived. We were very leary before we got to the hotel.

First the positives. Fabulous location on the beach, huge pool and kiddie pool. Activities director with adult and kid stuff planned all week. All of it free, with prizes. Good Italian restaurant on the premises with reasonable prices. Nearby shopping and restaurants.

Our room had a king bed in one half and a mini-kitchen(micro-wave, small fridge,dishes & silverware). The rooms had a pocket door that separated them with a sofa bed in the kitchen area. It was quite adequate for the two of us. Lots of storage space in the room. Two phones and two televisions. A jetted bathtub in the bathroom.

Now for the not so positive. The room was somewhat musty and luckily we had a door to our balcony to open for fresh air. One side of the building has rooms without balconies/doors and windows that do not open. Since all of the rooms are smoking rooms, getting a room without ventilation could be real trouble if you are allergy prone. Luckily,we were able to deal with the mustiness.

We had several small issues during our stay:lightbulb burned out, not enough towels,blinking light etc. It took several days to resolve simple things and some were never resolved. Nothing that would keep us from coming back.

For Westgate owners, this property is not up to the standards of newness and sparkling clean facilities as are the other properties in Northern Florida. What it has over those properties is the ocean. There is nothing like going to sleep with the sound of the waves outside and waking up to a beautiful beach with available lounge chairs,a playground,and lots of beach toys to rent. Beach towels are free,there is a bar/restaurant by the pool for food and drinks and a hottub for those so inclined. Would I trade the beach for Mickey Mouse? Not anytime soon!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago Illinois
1 review
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 12, 2005

We decided to exchange our beautiful time share in Embassy Maui resort for this one because it would expire. The hotel is very average and getting old, needs remodeling which they are doing on a daily basis and you can hear it.
The timeshare sales people were contacting us on a daily basis, which was not necessary because we already have one. Anyway we had to attend their party. The pool is very small, warm once in a while so we could get wet even when the weather was not that great.
The third day we left the room to go to the beach and my husband accidently left the wallet in the room, we were gone for about 45 minutes.
When we came back, the wallet was gone with 300 bucks cash. I was afraid that something like this might happen and refused daily maintenance in our room. This was the first day when I asked them to come and clean.
when we appoached the teller and security, the outcome was futile.
This kind of ruined our mood at this hotel and we decided to go to Orlando for the remainder of the trip!
About 4 month later, the wallet was mailed to us , of course with the cash missing.
It was found in the local mailbox by the mailman who when we called him said he does finds wallets there on occasion...

I think everyone should be aware of this, because it obviously happens veryfrequently and the thief is still employed beside the theft reports. They can track down the suspect if they care, because they know exactly which personnel enters the room by card they use. But they didn't get very upset when we complained. To keep the things quiet they offered transfer to another resort for extra fee. The best they could get us was 150 speciall for 3 days in Orlando Westgate resort. When we got there we found out that the special was only if we attend time share again. My husband set time around 8am to go to time share presentation. He went alone because me being 6 mos pregnant and with 18 months old I thought it was OK if we don't go. He was attacked by the time share personel that if we don't show there all of us we lose the special and we have to pay 300 per night.
I complained again, but they didn't care. So we all had to attend the earliest time share presentation the next day around 6.30 - 7.00am at our last day there in order to avoid very high fees.

  • Stayed December 2004
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
122 helpful votes 122 helpful votes
1 of 5 stars Reviewed April 29, 2005

As a Westgate owner, I have always been pleased with the Westgate Resorts we have either traded out for or stayed at. This one is really just a Hotel masquerading as a "condo" timeshare.

Our "two bedroom" one bath "villa" was really a hotel room with one full bedroom, one bedroom that had a pocket door sliding to close it off from the "living room", which consisted of a loveseat-sized couch and a coffee table that bumped into the "breakfast" counter. The couch converted into a murphy sofa bed that took up the entire room, problematic if you have to use the bathroom during the night, that was located on the OPPOSITE side of each bedroom.

Oh the joys of crawling over someone sleeping in order to make it to the bathroom.

The "kitchenette" was a joke. I think it had a microwave and dorm size refrigerator hidden away in a cabinet. All I really remember was a 2 person/4 cup coffee maker for a "villa" that could ideally sleep 6 people. Oh yes! And the titled counter that you could sit at ONLY if you moved the cocktail table away from the sofa. And the stools were almost the same height as the counter so if you did try to sit there, it was like having a lap tray instead of a counter to work at.

The pool area was ok, if you didn't mind the 7:00 am - 5:00 pm construction work that was going on OVERHEAD. I didn't have much faith in the "netting" that was supposed to catch construction debris. Better to sit down by the ocean on the beach.

Breakfast buffet was reasonably priced, but we had to wait 20 minutes for ALL fresh food to be prepared and brought out to the steamers.

Gratuity is included in ALL the "in house" restaurants and bars, so, needless to say, service is SLOW, SLOW, SLOW! I mean, even when we went TO the bar for soft drinks, you had to wait in line for 10-15 minutes. For a COKE!

You have to pay $5 per day for self parking or $10 per day for valet parking. It's worth the extra $5 to go for the valet. Also, there is a $3 or $5 a day "resort activity" fee that is mandatory - this is so you can get the paper every day, have extra amenities at the resort like the jet ski vendor, etc.

The plus side was the place was clean, nobody bothered us to buy a timeshare, the ocean was beautiful and you could buy wireless internet access for $10 a day or $22.00 for 3 days.

This resort would be best for a couple or a couple with small children that plans on eating out all the time. NO WAY do 4 adults fit comfortably here and there is not enough living space in the "living room." Other than the couch, the only other seating were those dorky counter stools.

I'd say this is more of a hotel than a "villa" room/suite.

Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 20, 2005

I stayed at this resort on April 16th. We arrived about 01:00 pm and were happy to hear that our suite was ready. The suite was very spacious and had two bedrooms and then a couch/pull down bed and coffee table along with a fridge. All in all, we were very happy with our room. Most importantly, it was a reasonable price.

If you are going to party in S. Beach this a little far from there (15 min. drive). Of course, we did not know this, but we managed to make our way to the Miami scene without any major inconviences. It was app. $40.00 cab ride though.

The pool area is nice along with the beach. The valet guys were very nice and helpful because we were coming and going from the resort frequently. It is $10.00 to park there for your entire stay. Not too bad. Overall, this resort was better than what I thought it would be for the price. I would suggest you go there if you want to relax and not be too close to S. Beach. If you want to party and hang out you may want to stay a little closer to S. Beach.

  • Stayed April 2005
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed April 13, 2005

Can you believe that we own a week at Miami Beach and we can't even get a live person to take the informaion to book it? Maybe they just want us to pay for the timeshare while they proceed to rent the rooms out to 'prospective buyers'. I pay for this and I can't stay there?? Terrible service.

  • Stayed April 2005
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westgate Miami Beach

Address: 16701 Collins Avenue, Miami Beach, FL 33160
Location: United States > Florida > Miami Beach
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #157 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $
Number of rooms: 252
Also Known As:
Westgate Miami Beach Hotel Miami Beach
Westgate Hotel Miami Beach

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