I arrived to the Ocean Spray Hotel on a Sunday during ULTRA Music Festival which I was not attending. The hotel was full of college students who were on vacation and wanted to party. I was in town of a business conference which required me to be up at 6am and not back until 10pm daily. Upon arriving to my hotel I was already disappointed because a week prior I sent an email requesting a quite area because of my work schedule.
I was given a room on the 2nd floor right off the street which I thought would be extremely noisy. I went to the front desk and spoke to a young lady who was very indifferent to my needs. I asked why I was given a room right off the main street especially since I asked for a quite area she told me “how were they to know that it would be loud” I asked if tomorrow I could be moved to a higher floor and she said “Well were sold-out” and then once I told her I could not stay there more than one night she said “Well your still going to be charged”.
I must inform you that I am a General Manager of a limited service brand hotel and was there for a Carlson Business Conference. I was upset and decided just to leave and register for my conference. I came back to the hotel around 10:30pm that night and I fell right to sleep without any noise. I woke-up and truly was happy with my stay outcome so far, than I go to shower no hot water at 5:30am.
I go to the desk and find the most helpful night auditor who showed the first sign of customer service and actually apologized and the problem and gave me the GM and the Controllers names to talk to so that we can fix the issue. I came back and informed the controller what the problems were and she also apologized and moved my room. After that I have no issues what so ever.
The gentleman at night is a very friendly and provides the level of service one would expect for any chain hotel. While I did not have much of a conversation with the night auditor she too was very accommodating. People have commented that the lobby smells like a subway sandwich shop well it does because there is a subway inside of the lobby.
All and in all would stay again at this hotel however, not on business. The rooms were very clean except the carpet (nasty!!) and the amenities were just what were necessary to get by. The lady who works Sunday was not very pleasent however, everyone else was.
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- Also Known As:
- Ocean Spray Beach Miami
- Hotel Ocean Spray Beach