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“Great Customer Service” 5 of 5 stars
Review of Crescent Resort On South Beach

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Crescent Resort On South Beach
3.0 of 5 Condominium   |   1420 Ocean Dr, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Certificate of Excellence 2014
Miramar, Florida
1 review
“Great Customer Service”
5 of 5 stars Reviewed October 7, 2012

My friends and I stayed at the Crescent Resort for 10 days at the end of the month of June... Our experience was amazing! Everyone was so great and helpful! An the front desk agent that helped us was AMAZING... her name was Jennifer O..(cant remember her last name... but it doesn't matter she is the only Jennifer there,... ASK FOR HER !!!) If you ever stay at the Crescent this is your go-to person, very knowledgeable, very helpful. She knows the area, knows the hotel, was extremely kind and welcoming. I am a very picky person when it comes to customer service and I always demand the best and Jennifer exceeded my expectations !!!!!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Salem, Oregon
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 2, 2012

Be sure to call ahead to use the Living Social Voucher at this resort to make sure they are expecting you. Despite having a room reserved the hotel staff had not received payment from Living Social (even though the money was taken out of my account over a month ago). The hotel staff did little to resolve the situation and made it seem like it was a mistake on our part. Housekeeping forgot to clean our room one day and it took us two conversations with hotel staff before clean towels were brought to the room. We also saw a cockroach in our bathroom! Ewww! On a positive note, the location is great!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed September 21, 2012 via mobile

First off this being my first time in Miami I was very excited n this hotel is located in a great area n it has a 70's theme to it which I liked alot but as I was coming into the hotel assuming that there was not a step there because I just climbed three small steps and there is no sign warning you of this step I tripped and fractured my ankle so my vacation is ruined. The hotel staff didn't even bother coming from around her desk to see if I was ok. I am seriously considering contacting a lawyer before I leave.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Non Sang, Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2012

Another amazing stay at the Crescent resort, the front desk was great, housekeeping was also great, but we all love Jim who runs this ship with a fine tune, he is always amazing, wonderful, and kind. Thanks again for a wonderful stay.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2012 via mobile

Pros: Good location near To main tourist points, im front of the beach. the room is Big and confortable, and the reception atendents are very Gentle and friendly.
Cons: I missed balance weight, parking is so expensive, i saw some cockroach, and we had problems with the Air conditioning.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2012

Stayed here for a long weekend and it was perfect. Location is ideal for being on South Beach. Walking distance to everything. Room was very nice, clean, and very accommodating. Jim (front desk) was a phenomenal help with all of our questions and have us great suggestions on places to eat. Will definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 7, 2012

Our family stayed for 1 week. Our online booking.com reservations indicated the cost was $1500/wk. The hotel charged our credit card $1500.00 twice on the same day. A total of $3000 was debited on our credit card for a 1-week stay.

One and a half months later, we are still trying to get our money back. It was their mistake, they admitted it while we were there. However, they refuse to reimburst us.

THAT IS CALLED STEALING.... STEALING $1500 FROM A YOUNG FAMILY JUST TRYING TO HAVE A NICE VACATION TOGETHER BY THE BEACH.

And by the way, there are small ants ALL OVER the kitchen. Bon appétit!

Stayed July 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IORManagement, Rental Marketing Manager at Crescent Resort On South Beach, responded to this review, September 13, 2012
Dear A B,
It is with deep regret that we overlooked the refund that is due you. Yes, you were charged twice due to an error in credit card reporting in our system. The refund to your credit card was requested by the resort on July 30th. We regret to say the refund was not processed at the corporate offices. After reviewing the processes we realized our error and your refund was processed yesterday, September 12th. It should show on your account as quickly as your bank/card company processes it on their end. Thank you for bringing this to our attention. It is our hope you will give us another opportunity to provide you with a wonderful vacation.
Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crescent Resort On South Beach

Address: 1420 Ocean Dr, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #11 of 64 Specialty Lodging in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crescent Resort On South Beach 3*
Number of rooms: 25
Official Description (provided by the hotel):
Enter a world of glamour and elegance where you are pampered and attended. Experience the true spirit of South Beach immersed in total Art Deco style and ambiance. Indulge in the convenience of being perfectly situated on Ocean Drive, with the beach, shops, eateries and clubs only moments away. The completely restored Crescent Resort On South Beach features beautiful one and two bedroom/two bath suites. Fully furnished living area, kitchen and master bath with king bed and whirlpool spa tubs. Savor the Crescent difference. Transport yourself to the era of classic style when you lounge in our lobby or on our front porch. Absorb the SoBe atmosphere with the sights and the sounds of the city and the ocean. By day or night, explore the offerings of Ocean Drive, Lincoln Road and Collins Avenue. Live a true South Beach adventure. ... more   less 
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Also Known As:
Crescent Resort On South Beach Hotel Miami Beach
Crescent Resort South Beach

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