I never write reviews, but in this case I was ripped off and treated so unfairly that I hope to spare others the same experience.
First of all, the staff is 'overworked', very rude and incompetent. They gave me hardly any information on my arrival, messed up my booking, then overcharged me and were extremely rude when I later complained.
When I called to complain about being overcharged for my stay the first time, I was put on hold for over 10 minutes, and when I called again I got a snippy response from the lady at reception, who said she was too busy and that I should send another email. None of my 3 attempts at emailing them got a response of course, so when I called the next day I was immediately put on hold for 5 minutes. Then got told (by the exact girl who had messed up my order) that I was wrong. Only when I insisted and reminded her of the events did she slowly give in and agree to a refund. Whether I will receive this is very doubtful.
The dorm I stayed in wasn't very pleasant, quite smelly and hard to relax in since people staying in other rooms have to walk through there to get to theirs - a very odd layout. The locks of the doors are extremely noisy and will wake you up every time someone comes in or out of the room. The wifi also won't reach into the rooms so you have to hang out at reception or in the patio to use it.
In addition, I would ignore MANY of the high ratings on here since the girls at reception offer people a discount for rating them 5* on these websites. They should work on improving their hostel instead of bribing people to give them high ratings.
Overall, I was very unhappy with my stay and would definitely NOT recommend to anyone I know.
- Official Description (provided by the hotel):
- Centrally located in the heart of S. Beach & walking distance to everything: the bursting energy of the nightclubs, restaurants, & beautiful beaches. The only hostel of large apartments with en-suite private bathroom, lockers and flat screen TVs only for those staying in either the dorm or private rooms within of which all have air conditioning & comfortable memory foam beds. Voted #1 Atmosphere! ... more less
- Reservation Options:
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