Where to begin since my whole stay at this hotel was absolutely horrendous! The only thing the hotel has going for itself is the location! The front desk staff is rude & crass. One of them (Wendy) actually called a customer a cu?t. When we 1st checked in there was a problem with the reservation. We squared that away & proceeded to our room where we found a bed that was perfect for a 10 year old. Not 2 grown adults. L When we asked for a room with either 2 beds or 1 a bit bigger my BestFriend & I were told "No". Flat out "No". Like I previously stated horrible customer service. Fast forward to showering. The towels weren't big enough to wrap around my hair never mind my body & they looked like someone didn't do the laundry that morning. But everytime we asked for bigger towels this was all we got. After showering we walked into the room barefoot; wrong idea since the floor was so filthy that our feet got black. Talk about disgusting! Our air conditioner had 2 settings hot as hell or Alaska so we had to keep getting up to put it on & shut it off. When we told them they sent a maintenance man who told us we were wrong & it was working just fine. Then we found a used condom in the bed which was absolutely revolting. Once again they did nothing! The walls are so paper thin that the slightest move in the next room sounds like a hurricane & caused many sleepless nights! On our 4th night here we were hoping to just get a good night sleep but were woken up at 2am by a bang & what sounded like a fire alarm beeping. I went into the hall to find the whole entire hotel had no electricity. We got nervous & went to the from desk to find out what was going on. This is when we heard Wendy call another customer a cu&t & proceded to yell at us. My BestFriend & I waited outside with a few other patrons for about an hour to find the hotel was doing NOTHING to resolve the problem. When I asked about some sort of compensation Wendy proceded to once again yell at me "You can sue the city this has nothing to do with us". Absolutely atrucious service. We tried to back to sleep however the room was so extremely hot sleepibg was not an option. Finally after laying in bed for 5 hours we got up to get breakfast. There was no point in trying to sleep any longer. We woke up to bites all over our bodies. Bites that were so big they were actually swollen. So now I'm afraid there are bed bugs. When leaving the hotel which now smelt like a giant urinal we told the front desk. They weren't to concerned with the bug bites. Or the fact that there was still no power. At 10am we were told we weren't getting any compensation & if we had a problem we should call the police. We did. The officers were very nice & informed us this is not the 1st complained about the hotel, this is not the 1st time the power has gone out & this is also not the 1st time they've told customers to call the police. It is now 12:30pm & we still have NO power. Since 2am. I am disgusted!
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