All I can say is that the staff was so rude I wanted to cry. My boyfriend and I (21 years old) stayed here with my parents for one night before we left for a cruise for my brother's birthday, and from the moment we arrived we had nothing but problems. Firstly, they would not give us the room. The room was in my Dad's name, and had called ahead of time and asked if our room could be ready for early check-in, as my boyfriend and I had a very early flight and would be arriving around 11am. They told him that was not a problem at all, and they took my name down and made a note that they had my Dad's permission to allow my boyfriend and I to check in to the room before my Dad and Mom actually arrived to check themselves in, but when we arrived around 11:30am, exhausted from the early morning travels (we were up around 3am), they told us that they were currently cleaning the room and it would be ready around 1pm. They held our bags in a very unsecured room right next to the front entrance, with a door that was not even locked. We went for lunch, and when we got back around 1:15pm, they told us our room still was not ready. So we went for a walk, and came back at 3pm, which is normal check-in time, and they still would not give us our room, because it was in my Dad's name, even though he had given them permission to let us check in first, AND they had already taken my credit card number and verified that I was indeed my father's daughter with my I.D. We finally sat on the couch and waited until a group of my Aunts and Uncles arrived and told them to give us the room, which they finally did at 3:45, hours later. They obviously did not want to give us the room because we were young, which I would understand, except that my father and aunts and uncles had all already vouched for my character! They had his express permission to let us in the room, and they refused. The next morning, we went out to get breakfast, and when we came back our key did not work. The hotel is located in 2 different buildings, and we were in the one that you have to walk down the street to get to. The room key is supposed to open the door to the building, and also the room. However, our key would not open the door. We went to the front desk and they told us our key had been deactivated, (even though it was well before check-out time- around 8:30) and they reactivated it for us. So we walked the stairs to our room, and guess what? The key didn't work on our room either! Luckily, my parents had just returned from breakfast and were in the room, so they were able to let us in. Overall, we felt very much looked down on and unwelcome here. Will never go back, and I make a point of telling everyone I know who plans to venture to Miami not to waste their time here either.
- Official Description (provided by the hotel):
- With an excellent Miami Beach location on Ocean Drive, in the Art Deco District, we are steps away from South Beach shopping, gourmet dining, a chic nightlife, and miles of golden Atlantic sand beaches. At the same time, here is the surprisingly tranquil area of well-known Ocean Drive, SoFi – South of Fifth. Within our Art Deco setting (origin, 1936) we welcome guests seeking an unpretentious, uncomplicated boutique hotel with attentive service. An Authentic Experience… the Essence of South Beach!Italian travertine marble floors, original artwork and handcrafted furniture in each guestroom and suite are enhanced by rich colors. South Florida views and the warm reception by our staff please all guests, and we offer complimentary daily breakfast and WiFi Internet. Conveniently located just 20 minutes from Miami International Airport (MIA) and 15 minutes from the Port of Miami. ... more less
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- Also Known As:
- Ocean 5 Hotel
- Ocean Five Miami Beach
- Hotel Ocean Five