The outdoor area, rooms, and decor were lovely but dealing with the staff was a bit of a challenge (except for Cynthia, she was amazing). When we got there, a man checked us in at the front desk and I had a few questions since I had never booked or dealt with a hotel on my own yet. It seemed as though we were bothering him. When I asked about the fiances, he told me that nothing would be charged except a $150 deposit and that wouldn't be charged they were just going to hold the funds. He made me and my cousin give him a credit card each because we had 2 rooms (even though I told him that I was paying for everything). We left him alone after that because I felt like I was bothering him. That night me and my cousin got messages from our banks that $1275 had been charged to our cards. That's a little more than $150. We straightened it out the next day with a much more respectful and competent person. It turns out that he failed to mention that they would be holding the balance plus the deposit, That was just one of the difficulties I encountered with this hotel. I was at the front desk at least once a day during my 5 night stay trying to fix something or getting our keys to work again.
Also, I am not the type to complain but the amount of time i spent on my vacation trying to straighten things out was a little ridiculous. I had a great trip and was glad this hotel was not a million dollars a night but I just wish the staff was a lot easier to deal with. Cynthia was awesome though, she needs a promotion!
- Official Description (provided by the hotel):
- Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more less
- Reservation Options:
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- Also Known As:
- Dorchester Hotel Miami