It started off when we were given the keys to someone else's room. Mistakes happen so we didn't think much of this.
It wasn't until I tried to withdraw money later that night that I noticed something was wrong. The Dorchester had withdrawn the price of our stay off my credit card six times. When I told them what happened they seemed disinterested and gave me the name of a manager to see the next day. This manager never seemed to be available when I went back. Long story short i did not get the money back for four weeks and spent a lot of the rest of my three weeks in America calling my bank and emailing the hotel. I received the money back a week after I arrived back home.
Other than this a few other times we asked for the staff's help they seemed bored by our queries and were very slow and unhelpful in their response.
The location was ok but I would stay further up near the restaurants and bars. The rooms themselves were quite nice and spacious. The pool was small but adequate.
After the high standard of hospitality experienced at the other hotels we stayed at all over the USA this was awful in comparison.
- Official Description (provided by the hotel):
- Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more less
- Reservation Options:
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- Also Known As:
- Dorchester Hotel Miami