My family and i stayed for 2 nights on a Friday and Sat and were kept awake by revellers allowed to be in pool drinking and smoking till 4am.
Stupidly left 2 electric toothbrushes in room and realised on route to Orlando and phoned hotel to ask them to keep them for us and we would collect a fortnight later on our return to Miami to catch our flight home.
Hotel staff promised this would be ok,but despite several phone calls and emails from me they said there was no sign of them.
Apart from the cost of the repacements that we have incurred the Asst General Manager Juan Manuel Valera 111 could not even bother to reply to my email until several weeks later he sent an email response basically implying that we did not leave them otherwise they would have been found.
The Exec housekeeper was the only lady who was polite in her email response and obviously had problems getting her boss to respond.
All in all it ruined my faith in customer service ,more so that the manager could be so scathing in his response to my email and basically was unconcerned.
I am not one to give poor reviews and infact always like to praise rather than criticise so this is a first in terms of a bad review.This is also my first review on Trip Advisor.
- Official Description (provided by the hotel):
- Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more less
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- Also Known As:
- Dorchester Hotel Miami