Stayed at the Loews Miami Beach on a quick business trip. As luck would have it, the hotel suffered a burst pipe that day and lost use of rooms when it was already full, leaving those later arrivals (like me) without traditional rooms. The front desk staff handled the resulting chaos as well as anyone could expect and made a bad situation the best it could be. I was very impressed with the way that they handled the problem; one of the marks to me of a great hotel is not the absence of problems -- things happen -- but how the hotel deals with it when they occur. Dinner outside was lovely, with attentive, professional service. The public areas of the hotel are very, very beautiful, and I wish that I had been able to spend time at the pool or just reading in the lobby.
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