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“Anniversary getaway” 4 of 5 stars
Review of Loews Miami Beach Hotel

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Loews Miami Beach Hotel
4.5 of 5 Hotel   |   1601 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #30 of 205 Hotels in Miami Beach
GreenLeadersSilver level
San francisco, ca
1 review
1 helpful vote 1 helpful vote
“Anniversary getaway”
4 of 5 stars Reviewed July 19, 2014 via mobile

First time staying at this hotel. Once you walk in smells good, very clean and staff is very nice! Super close to Lincoln Road, ocean drive and the beach! The only issue I really had was that they don't offer some kind of complimentary breakfast. No coffee, juice or muffin, just water. I've stayed at less inexpensive hotels and I've gotten a whole complimentary meal. Maybe they should use the salary on the staff that stands in the main entrance to open/hold the door for the guests coming in. I mean, I can open the door, use that money and buy some coffee for your guests. Just a thought.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 21, 2014
Dear KarinaAP,

Thank you for taking the time to review us. You mentioned our location and it makes us very happy to hear that you took advantage of it! We do apologize if we were not able to offer breakfast. Nevertheless, we do hope you were able to try our Lure Fishbar for dinner– recently awarded Best Seafood Restaurant by the Miami New Times.

Thank you again for taking the time to review us and we look forward to welcoming you back soon!
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3,736 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2014

This hotel is perfect. Great room, great pool and helpful staff. Oh and the location is perfect right on the beach near restaurants and bars. I will be returning with the family.

The only negative thing is the price of beer in the bar - but it is a five star hotel on SOBE.

Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 21, 2014
Dear BenandJo,

Thank you for taking the time to review us. Its great to hear that you found the room and pool great! We are happy to hear that you took advantage of our centralized location. We are even happier to hear that you will be back with the entire family! Thank you again for the review have a great week.
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2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 17, 2014

This hotel is way over priced for one and the service is very disappointing. They add 20% service fee for everything and anything purchased. I paid $265 on Priceline plus $220 deposit plus $40 parking. I was told I would get the deposit back when I checked out the next day. It's been two weeks and still no credit of $220. So I paid over $500 for one night?????? How is this even possible let alone legal? I called several times and the hotel transferred me to some voicemail each time and no one calls back. I emailed several times and finally was told 3-5 business days I would get the credit back. Today is July 18th and still no credit. I would never EVER stay here again even if it was free! So not worth it and the absolute worst customer service I have ever received. I can't believe this is a 4 star hotel, unbelievable. I could have stayed at the Ritz Carlton for less money and far better service!!!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 21, 2014
Dear danigirl029,

Allow me to apologize for your unpleasant experience with us. Everyday we strive to deliver better service and it is your feedback that allows us to improve. I can assure you that your experience is not a usual occurrence and we will be sure to work on the areas that need attention.

Having said this, could you please contact Danielle Gilligan at dgilligan@loewshotels.com. She will personally take care of this if it hasn’t yet been settled. We are very sorry about your experience with us and will do what we can to make this better.
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Helsinki, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

The main building was beautiful and the pool area looked really nice. Unfortunately there was no room for at the pool for us, all sunbeds were reserved all the time.
We stayed at the 2'nd building, which was nice also, but nothing compared to the main building. Room was nice and clean and bed was very comfortable, the "view" was to another hotel.
Everything costs extra (parking, beach chair, fitness center, etc.) and prices are unreasonable.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 17, 2014
Dear Tea T,

Thank you for taking the time to review us. We are happy to hear you enjoyed a clean and comfortable bed and room. Per your mention of our pricing, and as we are a 4-diamond property we try to maintain our rates competitive with other hotels of our caliber in Miami Beach. We do apologize if you felt that the prices were a bit high for your liking.
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Miami Beach
1 review
5 of 5 stars Reviewed July 16, 2014

I love this hotel and everything it offers. The beds are the best. The Pool area, staff. My husband and I had an enjoyable time. We hope to be able to afford to stay here each time we visit South Beach Miami.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 17, 2014
Dear Kim H,

Thank you for your kind review! Sounds like you had a awesome time with us. We are happy to hear that the beds, pool and staff surpassed what you expected. We look forward to welcoming you back soon! Happy Thursday!
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Miami Beach
1 review
3 of 5 stars Reviewed July 16, 2014

This hotel has a nice relaxing environment. I had a bad encounter with a front desk clerk. He was very rude to my family and I. If you want help don't go to Alex, ask for Melissa. The access to the beach is awesome.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 24, 2014
Dear Keirston W ,

Thank you for taking the time to review us. Please accept our apologizes for your check-in expereince. We work hard everyday to make sure we deliver true Loews hospitaltity. This is not a typical occurance and we hope to welcome you back to make sure you have a great time with us.
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Sarasota, Florida
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 16, 2014

The rooms are OK, but pretty small. The service is great. But the price is really too high for what you get. We stayed here because we got a price 'deal', but the hotel is still expensive and everything they can think of is extra. Extra for parking, extra for a beach chair (!), extra for wifi; you name it! the prices are high: $7.00 for a latte. Really. And a 20% service charge is automatically added to every check. The staff is wonderful, but we wouldn't stay there again.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 17, 2014
Dear Deb K,

Thank you for taking the time to review us. We are sorry to hear that you did not enjoy your stay with us. Per your mention of our pricing, and as we are a 4-diamond property we try to maintain our rates competitive with other hotels of our caliber in Miami Beach. We do apologize if you felt that the prices were a bit high for your liking. We hope you revisit us soon for an even better experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Miami Beach Hotel

Address: 1601 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Miami Beach
#11 Business Hotel in Miami Beach
#11 Spa Hotel in Miami Beach
#17 Romantic Hotel in Miami Beach
#17 Luxury Hotel in Miami Beach
#23 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loews Miami Beach Hotel 4.5*
Number of rooms: 790
Official Description (provided by the hotel):
The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more   less 
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Also Known As:
Loews Hotel South Beach
Loews South Beach
Miami Beach Loews

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