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“Great Property with mixed service” 4 of 5 stars
Review of Loews Miami Beach Hotel

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Loews Miami Beach Hotel
4.5 of 5 Hotel   |   1601 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #35 of 203 Hotels in Miami Beach
GreenLeadersSilver level
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Property with mixed service”
4 of 5 stars Reviewed February 13, 2014

I've been going to South Beach for over 20 years, started as a single guy, then as a couple and now as a family! In terms of family, it is my opinion that this is by far the best property available in South Beach! The location is second to none and the mix of families among the guests is balanced and very comfortable for families. The facilities and activities offered are also better than the 7+ other properties I've stayed at in South/Miami Beach from the childcare service to the sheer size of the property and the section of beach the property occupies. Proximity to the shops, pharmacy, fast food restaurants and coffee bars is also a great plus! It is certainly a hotel that I would happily return to with my family and it would be the first hotel I'd recommend to a family considering South Beach and Miami Beach. I do however have a couple of caveats! First, it is one of the more expensive options for a Miami Beach family vacation and one needs to make up their own minds on whether the extra expense is worth it! Second, the service provided by the staff is quite capricious, especially for a hotel charging 5 star prices. For what one is paying, one should expect a more consistent level of excellent service from the staff, but in reality this was basically a matter of chance, sometimes in the very same instance. We'd go to one of the restaurants and be greeted and attended to in an excellent manner only to have the experience ruined by another server or host during the same visit who would have no problem conveying a "I don't really care" attitude. The experience was the same with the front desk staff, the door people, and the staff overall. Room service was entirely a more consistent and praiseworthy experience though; additionally, the security personnel were always courteous and considerate to my family. Overall the experience would have been a 5/5 had the service been consistently excellent especially considering the cost of staying at this hotel.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 19, 2014
Dear MI1-Net,
Thank you for your kind review! Loews in general is a family friendly brand as is was built on the principle of encouraging strong family interaction, by a strong family. We are elated to know that you were able to sense that throughout your stay on our property. Additionally, we pride ourselves on not only offering the highest level of guest service, but on having the most wonderful and dedicated staff, as well as being in the heart of all local attractions and great nightlife in South Beach. Guest satisfaction is our number one priority, and we apologize that your recent experience with us lacked consistency in the service provided to you. Rest assured that the we have addressed this issue with the appropriates departments. Have you joined our YouFirst program? It is a program designed to reward loyal guests like you and your family! If you haven't already, sign up to begin enjoying benefits at your next stay! Your feedback is important to us so we thank you again for sharing it and look forward to seeing you again soon!
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3,632 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (567)
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English first
Stockholm, Sweden
1 review
5 of 5 stars Reviewed February 13, 2014

hi! i've recently been here and it was awesome! great location, great service and fantastic mattress!
i would like to buy the same mattress for my apartment...could you please tell me the brand and the name of the mattress!
see you again soon
Andrea

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 21, 2014
Dear AndreaDossena19,
Thank you for your very generous review of the Loews Miami Beach Hotel. We are so pleased to hear that your time with us was nothing short of exceptional. We are elated to hear that you all slept very well, we recently changed all of the mattresses on our property and we love to hear positive feedback on the new mattresses. Our mattresses are from "Seally" and they are "72'x80'". We hope that helps you in ordering the new mattress for your apartment. We are happy to know that overall you enjoyed your time with us and hope that you will join us again soon.
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Santa Barbara, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014 via mobile

I've been coming to miami pretty much twice per year due to work and family, but this was the first time i actually tried the loews. Although it seems quite expensive at first, within a couple hours its clear how worth it is. The location is perfect, the property impeccable, and the pool (where i spent most of the time with my daughters) was quite perfect. Everything from the food to the staff was amazing. Jacob was great with us! And helped us all the way since we first arrived till we left in the afternoon. I would also like to recognize simon in splish, who was very helpful and caring with my daughters and also recommended an amazing tapas restaurant in lincoln road. As for the rest of the hotel staff i have no complaints and would recommend everyone to stay here. Certainly you wont find a family of workers more genuine and caring than those at the loews miami beach hotel.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 12, 2014
Dear Katmontoy,
We appreciate you taking the time to review and share your experience with us during your recent stay at the Loews Miami Beach Hotel. It sounds like your family and you were welcomed and treated as you should be with the genuine Loews hospitality that shines through our highly-trained and dedicated team members such as Simon and Jacob. At Loews we are family, kid, and pet friendly because we love having those who make us happy around us at all times, so why wouldn't our guests?
You also mentioned the close proximity of our hotel to various restaurants and shopping areas, and we are happy that you were able to get out and about and enjoy all that South Beach has to offer. We look forward to welcoming your family again in the future and thank you again for your review.
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New York City, New York
1 review
5 of 5 stars Reviewed February 11, 2014 via mobile

I have stayed at the hotel plenty of times and enjoyed everyone and their service. Visited the pool great service, rooms are beautiful even the store Splash is beautiful. Best clothes up to date with styles and even greater service. I will never forget this wonderful girl named Herlande she helped me everyday and took care of me like I was a VIP guest. Over all service of this hotel and store outstanding. I will be coming back during the summer.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 12, 2014
Dear Beauty_1990,
Thank you for your review of the Loews Miami Beach Hotel. Your loyalty to us is greatly appreciated and drives us to find even more ways to deliver exceptional service to our guests. Additionally, to reward you for your loyalty, we invite you to take advantage of our complimentary YouFirst membership program. If you haven't signed up as of yet, be sure to do so that way you can receive benefits such as complimentary upgrades, and gym access on your future stays, and more! We thank you again for your feedback and look forward to hosting you again soon.
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Montreal
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 10, 2014

The Loews is excellently located within walking distance of the beach, Walgreens, many many restaurants, and Ocean Drive. The room was nicely decorated, and modern looking. The bedding was super comfortable. No complaints.

Room Tip: A room with a balcony
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 12, 2014
Dear lyonnequeen,
Your review is greatly appreciated. We are very happy to hear that you have "no complaints" and had a wonderful experience during your recent stay. Additionally, it brings us great joy to hear that our beddings were comfortable and to your liking for we recently changed all of our hotel bedding. Even more, we are glad to hear that you enjoyed all that our property has to offer, specially it's close approximate to all things South Beach. It is our intention to provide our guests with the feeling of complete satisfaction from the moment they arrive to the moment they depart, and it sounds like we did just that! We hope to see you again soon and thank you for sharing your experience with us.
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Toronto, ON
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2014

I have been to South Beach several times and always stay somewhere different. Prices seem much higher than in previous years. Loews is on the higher end, but we decided to give it a try. If you have never been to South Beach, this hotel is in the perfect location- walking distance to everything.

The only downside is that the room was on the small side.

We stayed in the tower, and as promised, it was very quiet. The bed was super comfortable and everything was clean and updated. The "partial ocean view" faced the beach directly.

I was most impressed with the service. The staff at this hotel are by far the most professional hospitality staff that I have ever seen. The front desk staff went above and beyond to respond to all of our requests. The servers were fantastic, and the beach staff were constantly on the go making sure all the guests were taken care of.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 12, 2014
Dear shake_it_up99,
We appreciate you sharing your recent experience at the Loews Miami Beach Hotel with us. We are so glad that you enjoyed the St. Moritz tower, our team acquired the historic Art Deco St. Moritz hotel when they first bought the land and decided to begin construction on the second tower of the now 790 room Loews hotel. Both towers underwent a full renovation in 2010 and now capture the modern essence of luxury South Beach charm. From what we can collect, it sounds like you had an overall great time at the hotel and took full advantage to our close proximity to all things South Beach. Thank you again for your review and we look forward to welcoming you back again soon!
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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 10, 2014 via mobile

I went to the Loews Hotel for my birthday last June and booked the St Moritz Suite. I can not say I was thrilled with my stay. When you are paying that kind of money, you expect a luxurious stay. When I arrived in the "suite" with my girlfriends it was a little smaller than expected- but it didn't bother us. What did bother me was when I went to the bathroom and there was hair and residue in the bathtub... It obviously had not been cleaned properly. When I called down to the front desk they did not seem very concerned or apologetic. A room attendant came to the room and sprayed some disinfectant spray, but she seemed to be in and out very quick. I wasn't expecting an amenity or upgrade, but I was expecting some sort of apology or follow up. Oh well. It was not a "bad" stay, but not worth the $$$ I paid.. My experience was not the luxurious stay I had hoped for.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, February 12, 2014
Dear EmilyTap,
We appreciate your review and are glad you took the time to express your concerns with your recent stay. Delivering exceptional service is our top priority and we would like to apologize if the service provided to you during any point in your stay was anything less than that. We pride ourselves on having the best team in South Beach, and we are disappointed to read that our team members did not seem very concerned or apologetic. Additionally, we have notified housekeeping of your concerns with the cleanliness of your bathroom, rest assured they will be looking into this to ensure it does not happen again. Again, we apologize for the inconvenience during your stay. We hope that you and your girls will consider joining us for our Annual "Girlfriends Getaway" event occurring on May 2 -4, 2014. Allow us the chance to show you true Loews hospitality.
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Additional Information about Loews Miami Beach Hotel

Address: 1601 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Miami Beach
#12 Business Hotel in Miami Beach
#17 Spa Hotel in Miami Beach
#19 Romantic Hotel in Miami Beach
#21 Luxury Hotel in Miami Beach
#26 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Loews Miami Beach Hotel 4.5*
Number of rooms: 790
Official Description (provided by the hotel):
The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more   less 
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Also Known As:
Loews Hotel South Beach
Loews South Beach
Miami Beach Loews

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