We have recently returned from the Loew's--we knew what to expect, having stayed at Loew's in other cities and this one had all the bells and whistles one would expect. However, we were booked on a floor with a LOT of repair work going on in adjacent rooms at ALL hours--we had to call the desk at midnight on a Saturday to complain about the hammering, sawing, and banging before it would stop. This went on for all six nights that we stayed, starting at about 9 am and going on well into the night. Our bill was only adjusted about $300--this was really not acceptable. However, on the plus side, the service was excellent and helpful, the food in Preston's, the sushi bar (even though there is not a big variety) and over in Emeril's absolutely delicious! The bathrobe was the plushest I've EVER felt, and with the exception of spotted sheets, the last night, the room looked to be clean. We had to accept double beds even though booking several weeks in advance and that was a pain. The room seemed to never really get cool even though set on 65 degrees. Be prepared to tip, tip, and tip some more. If you want a refrigerator, that is an extra $30 but that is for the length of your stay. Room service is superb if pricey, of course. The concierge directed us to fabulous eating places. The elevator wait is very short--would probably stay again --with some guarantees!