Upon arrival my initial impression was that this establishment was going to exceed my expectations. The lobby is beautiful and the pool area is great! The proximity to the beach and Lincoln Road is excellent!! However, when I entered my room, it was filthy. The bathroom smelled like urine; the toilet was on par with the toilets at Port Authority in New York City. Only a bum could possibly give this place a 5 star rating. McDonald's on Lincoln Road keeps there bathrooms in better shape than Loews. The doors were dusty. There were hairballs under the armoire and I'm almost embarrassed to mention this; there were pubic hairs in the towels. Carpets definitely need to be replaced.
For those families with kids that are seeking a quick hop to Miami Beach; please note that a couple of guests were smoking marijuana on the balconies. Not very family friendly if you ask me.
Finally, It wouldn't hurt to train or replace the cleaning staff. FYI - I was on the 12th floor.
P.S: It costs $45 to rent an umbrella and two chairs on the beach. $150 to rent a cabana beach lounger. It would cost this establishment nothing to keep the beach area clean and make the guests experience priceless (FYI-you'll find cigarette butts, spoons, Loews cups, wrappers, etc.)