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“Great customer service but overpriced” 4 of 5 stars
Review of Loews Miami Beach Hotel

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Loews Miami Beach Hotel
4.5 of 5 Hotel   |   1601 Collins Ave, Miami Beach, FL 33139   |  
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$25 Food
Ranked #37 of 200 hotels in Miami Beach
GreenLeadersSilver level
New York City
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great customer service but overpriced”
4 of 5 stars Reviewed May 12, 2013

Just got back from a 3 day stay at this hotel. It is right on the strip so very convenient. The room was well tended to and was quickly upgraded to a balcony beach view. Very nice. In fact, the staff was exceptional and were always helpful and friendly plus made good recommendations on local fare. Unfortunately, there were a couple of key downsides to this hotel. One, the pool was always crowded perhaps due to it being small. That leads to problem #2: beach access. While access to the beach is guaranteed you do have to pay additional for the chairs and umbrellas. I'm surprised they didn't charge for the towels. SMH! Lastly, while you expect the food and drinks in hotels to be overpriced, the main problem here was the fact that drinks had very little liquor and ended up tasting like slushies. This is coming from a casual drinker who rarely drinks more than 2 drinks per sitting. I would recommend this hotel because of its prime location and wonderful staff but beware of those ridiculous beach charges and overpriced and poor drinks.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 15, 2013
Dear luzsanti,

Thank you visiting our hotel recently and sharing your experience with us. While we are thrilled to hear you enjoyed yourself throughout your stay, we are disappointed that you did not find our drinks and the pool/beach area equally as satisfying. In regards to the charges for beach chairs, the company at the beach is a separate entity that mans a strip of hotels on the beach and thus is why there is a charge. Even though they are not directly operated by Loews, the company does offer a discounted rate for Loews hotel guests. Now in terms of the drinks lacking alcohol, I can't imagine why this would be, as we uphold the highest dignity and always make sure that we are providing the correct ingredients and items in our food and beverage. I will be sure to pass this along to the team to ensure this does not happen again. Thank you for bringing this to our attention, we appreciate your feedback and hope to see you in Miami again!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wilbraham, Massachusetts
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 11, 2013

The Lowes Hotel on Miami Beach was flawless in every regard. Beautiful property, super clean property, outstanding staff. The Lowes Hotel is my favorite on South Beach. We reserved an ocean front suite, and were impressed with the view, as well as the generous sized balcony off the room. Would not hesitate to go back, worth every penny spent.

Room Tip: Reserve an Ocean front room, rather than city view.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 15, 2013
Dear marky01095,

We are so happy to hear about your terrific experience at Loews Miami Beach Hotel, and even more thrilled to hear about the experience with your room view. I'm glad that you were able to enjoy the breathtaking ocean views from the comfort of your private balcony. We can't wait to welcome you back on your next visit to South Beach!
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Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

The wife and I arrived for a short vacation last week. First impression upon walking into the hotel was that they certainly went to a lot of effort to create an impressive lobby. Check-in staff was extremely friendly, the room was ready on time. Traveling from the lobby to the room I found the property to be new looking and clean / fresh. The room was clean and well put together. I certainly wouldnt call the decor extravagant, but it was updated and in good shape.

Outside - the pool was very impressive. I'd put the crowd in the 30 - 40 range and reasonably upscale. A lot of partying, but not the meathead-palooza South Beach can sometimes attract... If you dont want to hang out at the pool there was ample seating nearby, but out of the heart of the action. The rest of the grounds were well put together - plenty of great spots for pics.

The beach is a 2 minute walk away. What else do I need to say....

Town - You're a stones throw from Lincoln, and a short walk to the rest of the action.

Room Tip: I dont think there is a bad location
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 15, 2013
Dear Jim S,

We appreciate your feedback. You hit the nail on the head! Our hotel is a hot spot on South beach because of our close proximity (walking distance) to all things "Miami". Our local flair and energetic staff bring the spirit of Miami into each guest experience and they truly work to ensure your stay is comfortable and enjoyable. We are happy to hear you and your wife had a great time during your recent stay, and hope there will be many more happy, healthy visits to come in the near future!
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Troy, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Had walked by the Loews numerous times in the past few years and had wondered what it was like. We stayed for 3 nights and had a incredible stay. The pool area is unreal. I never really understood the allure of sitting by a pool when the ocean is just feet away, but I understand now! The pool is also open 24hrs and they have a great outdoor hot tub too. Critiques: our check-in attendant was not very welcoming (I find this typical in Miami Beach) This is trivial, but the shower head wasn't great and shot water numerous directions. Other than those two small things, I was completely satisfied with the stay and can't wait to get back next year or hopefully sooner. For those who don't have the extra $$ for valet parking, there is a parking garage for $20 per day right across the street.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 15, 2013
Dear Brent H,

We thank you for joining us recently and appreciate you taking the time to share your experience with us. Your feedback is valuable to us and we couldn't be happier that you found everything from our staff, hotel amenities, grounds and service to be exceptional. Our guests are our number one priority, and we hope that your great experience will bring you back again. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 9, 2013

This is our third time visiting South Beach and our second at the Lowes. The Lowes is a very nice hotel with great service and very clean rooms. The pool is beautiful, the food is fabulous and the beach is stunning. The people there were from all over the world and the atmosphere was very friendly and inviting. There were many families with little kids but they mostly hung out in the shallow end of the pool so because we were on a get a way away from our own kids for a few nights we hung out on the other end and found it to be very peaceful and relaxing. I loved the fruity water they had poolside. It was so refreshing. South Beach in general has changed a lot in the three times that we have been there, we stayed at the hotel more this time than ever as the strip is becoming a bit like Vegas. It is filled with people trying to be seen and pretending to be rich. Outside of the hotel, very few people in the area spoke English, we felt as if we were not in America. I love the fact that most people there are bilingual (as we are) but it bothered us that we were in the United States and English is the second Language.

Room Tip: wonderful buffet breakfast, the juice bar was my favorite part. Very clean rooms and we were so fo...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 15, 2013
Dear bees60,

Thank you for sharing your experience with us during your recent stay and for your continued loyalty to the Loews Miami Beach. We are thrilled to hear that you have been here before and look forward to many more visits; you are part of the Loews family. It is a pleasure to hear that you enjoyed the property and offerings. We pride ourselves on having the best team in South Beach, and amenities that allow you all the luxuries from the comfort of your room, or just steps away from it.

Unfortunately you encountered a few bumps in the road outside of the hotel, with the language and feel of South Beach. While the city has a vast array of cultures, it is still a part of the USA. We love our city and the history behind the Art Deco district and all the changes it has gone through to become this beautiful melting pot of diversity and pure acceptance of all. Thank you again for your feedback and we hope to see you again soon.
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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013

The Hotel staff was amazing from our Bellman billy to our pool waitress Carol who went beyond the usually service to make my sister'z 50 birthday wonderful....even though tip is included in the bill she made and extra effort very nice/ Close to all Lincoln Street and ocean. Doris at star service was very nice also. Security could of been better.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 9, 2013
Dear laura2873,

We appreciate you taking the time to share your experience with us. Your feedback is much appreciated and we couldn't be happier that you found everything from our staff, hotel amenities and service to be exceptional. Our guests are our number one priority, and we hope that your great experience will bring you back again. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

We had a two night stay at this hotel and thought it was nice. Room service was a little slow, but the staff overall was very nice. The front desk was very helpful for tips on where to eat and hang out at night. Great location for going to the beach and very nice grounds.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, May 9, 2013
Dear BreenVirg,

Thank you for your review. It seems you had a bit of a hiccup with the room service, however you felt our staff was accommodating at the end of the day. If you would, we'd like to welcome you back to the hotel and offer you room service on us for the inconvenience. Thank you again for sharing your experience with us, we always look for ways to engage and delight our guests, and it is with feedback like yours that we learn new ways to do this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Loews Miami Beach Hotel

Address: 1601 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Miami Beach
#18 Family Hotel in Miami Beach
#19 Business Hotel in Miami Beach
#22 Luxury Hotel in Miami Beach
#23 Romantic Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loews Miami Beach Hotel 4.5*
Official Description (provided by the hotel):
The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more   less 
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Also Known As:
Loews Hotel South Beach
Loews South Beach
Miami Beach Loews

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