We booked 2 rooms: 1 king, 1 double. Both with a view. Our rooms were $504 each which included a $25 food voucher per pay. At $504, our expectations were high! (However, we stayed during the busiest week of the year, Spring Break.)
We arrived at 1:00pm and told our rooms would not be ready until at least 4:00pm. We went to the pool and there was not a pool chair to be had. The pool is small and the pool deck only had enough chairs for about 1/2 of the people staying at the hotel. We went to the beach and were told the chairs on the beach were $12 each per day. Umbrellas were another $10-$12 each per day. Not wanting to pay $58 a day for beach chairs and umbrellas, we went to the pool restaurant to eat lunch and wait until our rooms were ready. There was at least an hour wait for a table at pool restaurant. Once we ordered, our food arrive an hour and one half later. The food was great, the staff were very professional and kind.
When we finally were given our rooms at about 4pm, we were disappointed at the size and quality of the rooms. We expected bigger rooms and higher quality furnishings considering we paid $504 a room. We were not WOWed! The rooms were clean but not WOW quality.
Day 1: The TV reception in our rooms continually went out every day every hour for several minutes. Our rooms were in the same wing as a group of underaged Spring Break Partiers. When we first entered our rooms at 4pm, our underaged neighbors were cranking rap music so loud our walls were vibrating. There were about 10 kids in the room singing/screaming for hours. The first night the underaged drinkers came home at about 1:00AM and were so drunk they ran up and down the halls laughing and screaming. There is little sound proofing at the Loews Hotel. Everyone hears everyone cough. So the partying kept up and we called security. We were told by security after 3 complaints, the underaged guests were be evicted if the hotel received three complaint calls.
Day 2: The Concierge gave us the wrong driving directions to the BB&T Center, thus we were late for our Adam Levine VIP Concert. I went to the concierge the next day and let them know they gave us the wrong directions and they apologized. To the concierge's credit, we order level 300 tickets through the Concierge to the Sony Tennis Match for the Men's Finals. We picked up the tickets and were excited to see section 100/row 3 VIP tickets behind the serving line plus a parking pass. The Concierge did a great job with obtaining section 100 tickets at section 300 prices. THANK YOU! So Day 2 comes to an end and again the underaged guest arrive home at 1:30pm, so drunk they can hardly walk. They lost their keys and one passed out in the hallway of our wing and 2 others just fell on the floor of the hall and screamed so loud we could not get back to sleep. We called security and were told security was already on it's way and the guests would be evicted that night due to disorderly conduct. In fairness to the Loews, they gave the kids the chance and the kids continually messed up and were asked to leave the hotel.
Day 3: Star Service sent a cheese platter, wine, milk, and cookie with a kind note to apologize for the previous evening concerning the underaged drinkers coming back drunk and disorderly. We appreciated Star Service addressing the disorderly conduct and apologizing to us.
Our final night we went to Hakkasan Restaurant at the Fontainblue Hotel. WOW! What a meal, what a restaurant. The best meal we had our entire trip. HOWEVER, the Fontainblue Hotel was crawling with hookers and married men with their young girlfriends. The staff at the Fountainblue were not professional nor classy. Going to the Fountainblue made us really appreciate the exceptional quality of the staff at Loews. The Loews Hotels protects it's guests from the craziness of Miami Beach.
As our trip concluded, we appreciated more why we paid $504 a night per room. Loews staff are highly polished, trained, professional, and really care. If you are looking for a crazy weekend, the Loews Hotel is not the place to stay. If you want a memorable pampered stay and are willing to pay for it, stay at the Loews Hotel. It will be worth your while.